Strategic Evaluation & Improvement Lead – NDSS

Location: Flexible | Organisation: Diabetes Australia
Type: Full-time | Reports to: NDSS National Contract Manager

Make Your Impact Where It Matters Most

If you’ve spent your career in the not-for-profit or health sector, you know how powerful good systems and smart data can be. You’ve seen how the right insight at the right time can change lives and you care deeply about making services work better for the people who rely on them.

At Diabetes Australia, we deliver the National Diabetes Services Scheme (NDSS) on behalf of the Australian Government. It’s a national program that supports over 1.5 million Australians living with diabetes. And we’re looking for a Strategic Evaluation & Improvement Lead to help us make it even more effective.

What You’ll Be Doing

This is a role with real influence. You’ll lead evaluation and improvement efforts across NDSS operations, helping us understand what’s working, where we can improve, and how we can better serve our community.

You’ll be responsible for:

Managing the NDSS evaluation framework and external evaluation partner

Monitoring performance and identifying opportunities for service improvement

Supporting teams to use data and feedback to drive change

Coordinating reporting and quality improvement initiatives

Engaging with stakeholders to ensure alignment and shared progress

What You’ll Bring

You’ve worked in evaluation, improvement, or operations and you’ve done it in complex, purpose-driven environments. You understand the nuances of working with government contracts, health programs, or community services. And you know how to bring people along with change.

We’re looking for someone with:

5+ years’ experience in evaluation, process improvement, operations, or contract management

Experience leading program evaluations and managing external service providers

Strong skills in data analysis and interpretation, using tools like Power BI, Excel, and Qualtrics

Proven ability to lead quality improvement initiatives and drive change

Excellent communication and stakeholder engagement skills

A collaborative, adaptable mindset and a commitment to equity and inclusion

Bonus if you also bring:

Qualifications or experience in improvement science, evaluation methodologies, or service redesign

Experience in healthcare, government-funded programs, or not-for-profit organisations

Financial acumen and the ability to interpret budget models or cost-benefit data

Why Diabetes Australia?

Make a real impact: At Diabetes Australia, your work directly contributes to improving the lives of 1.5 million Australians living with diabetes. Your role will be pivotal in helping us design and implement solutions that make a difference.

Be part of a compassionate team: Our values of compassion, commitment, accountability, authenticity, and collaboration guide everything we do. You'll be part of a team that cares deeply about making a positive impact.

Professional growth: We value expertise and innovation. With us, you'll have opportunities to develop your skills, contribute to projects, and grow your career in a supportive environment.

Inclusive and supportive culture: We believe in inclusiveness and community, and genuinely value diversity and cultural capability. Your voice matters, and you'll find a welcoming environment where every team member is valued.

Balanced work environment: Enjoy a balanced approach to working from home and the office, ensuring you have the flexibility you need.

Focus on wellbeing: We prioritise employee health and wellbeing with access to a free and confidential Employee Assistance Program (EAP) for our employees and their immediate family members.

Generous salary packaging: Increase your take-home pay by paying certain expenses using pre-tax dollars, up to $15,900 a year. Ready to make a difference? We would love to hear from you. Apply now and help us continue building a healthier, fairer future for all Australians.

We encourage applicants from all backgrounds, including those living with disability, returning to the workforce, or from underrepresented communities. Let’s make a difference together.

Please note: a National Police Check will be required for this role. Thank you.

Apply now or reach out for a confidential chat, we’re always happy to connect with people who care about making systems better.