Business Manager – NDIS Services

Location: Liverpool, NSW
Salary: $42–$44 per hour (SCHADS Award)
Employment Type: Full-Time, Monday to Friday
Workplace: Office-based

About Us

At NDMHS (National Disability and Mental Health Services), we are committed to delivering high-quality, person-centred NDIS services to individuals with intellectual and mental health diagnoses. With a passionate team and a deep understanding of the NDIS system, we empower our clients to live their lives with dignity, choice, and independence.

We are currently seeking an experienced and proactive Business Manager to join our dynamic team and play a pivotal role in leading service delivery and business operations.

About the Role

As the Business Manager, you will be at the forefront of our operations, overseeing key teams and ensuring excellence in service delivery and compliance. You will support and guide Support Coordinators and Rostering Coordinators, lead the setup and oversight of Supported Independent Living (SIL) homes, and work closely with the Director to ensure smooth and efficient business operations.

Key Responsibilities

Lead, supervise, and support the Support Coordination and Rostering teams.

Manage day-to-day operations of SIL homes and assist in setting up new residences.

Coordinate and facilitate the intake of new client referrals.

Assist the Director in ongoing business development and operational tasks.

Conduct internal audits and facilitate external NDIS audits, ensuring full compliance with NDIS Practice Standards.

Process invoicing on a fortnightly basis and categorise payments received.

Foster strong, collaborative relationships with clients, stakeholders, and team members.

Stay up to date with evolving NDIS policies, ensuring best practices across the organisation.

Contribute to a culture of continuous improvement, innovation, and client-focused service.

About You

You are a confident and organised professional with a strong understanding of the NDIS framework. You thrive in a leadership role and bring enthusiasm and a solutions-focused mindset to your team. You are not only compliance-driven but also passionate about client outcomes and community impact.

Essential Criteria

Extensive knowledge and understanding of NDIS operations, guidelines, and compliance requirements.

A minimum of 2 years’ experience in Business Management, ideally within the disability or community services sector.

Relevant tertiary qualification in Business Management or a related field.

Strong written and verbal communication skills.

Exceptional leadership, organisational, and problem-solving skills.

Demonstrated ability to build high-performing teams and maintain stakeholder relationships.

Why Join NDMHS?

Competitive salary under the SCHADS Award.

Opportunity to work in a purpose-driven organisation making a real difference.

Supportive leadership and collaborative team culture.

Professional development and career growth opportunities.

Office-based role in Liverpool – no travel required.

How to Apply

If you're ready to take the next step in your leadership career and contribute to a growing and values-based NDIS provider, we’d love to hear from you!

Please send your resume and a brief cover letter addressing the essential criteria to [email protected]