Company description:

Bendigo Kangan Institute (BKI) is one of Victoria's largest TAFE providers, offering state-of-the-art training centres and a wide range of courses. We are committed to fostering a customer-centric culture that works together to achieve our best in a healthy and supportive environment.

Job description:

Location: Bendigo

Role Type: Fixed-Term, Full-Time 12 months maternity leave cover

Remuneration: Starting from $86,224.32 including super

About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first and thrive on being part of an inclusive and united team, we encourage you to read further.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

About The Role:
As an Enquiries and Admissions Officer, you'll be the first point of contact for prospective students, guiding them through the enrolment journey—from initial enquiry to finalising payment. You'll respond to enquiries via phone, email, and in person, and play a key role in processing applications and conducting internal audits to ensure enrolment accuracy.

You'll be joining a supportive and collaborative team of enrolment officers (across all BKI Campuses), with experienced colleagues to lean on and opportunities for career progression. This KPI-driven role offers flexible and hybrid work arrangements.

In this role you will:

• Respond to student enquiries via phone, email, and in person
• Process enrolments and conduct internal audits
• Provide accurate course and application advice
• Support targeted enrolment activities and open days
• Maintain accurate records and contribute to continuous improvement
• Collaborate with team members to meet service levels and KPIs

We are excited about you because you have:

• Exceptional customer service skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• Experience in admin/data entry (desirable)
• A team-player mindset and proactive attitude
• Ability to work independently and meet performance targets
  
  

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking at Charleston Road campus
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

The Essential Paperwork:

• Working with Children Clearance (WWCC)
• Current police check
• Certified right to work documentation

Need support with your application?

• For any accessibility requirements during the recruitment process, please contact [email protected]

Ready to make the switch? Click 'Apply Now' to join our team by sending us your updated resume and cover letter.

Want to know more? Contact [email protected]

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close: 11:59PM on Thursday 24 July 2025

Applications will be assessed as they come in - we may start interviews before the closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this position at any time.