• From implementation to adoption to optimisation of our HACC CMS application.
• Pay less tax and increase take-home pay with salary packaging benefits.
• Hybrid work arrangements – work from home + Melbourne CBD office.

Your new role

You will play a key role in supporting our new Home and Community Care Services Consumer Management Systems (HACC CMS) application that supports Uniting’s work in the HACC operations. Initially, you’ll join the CMS Transformation team to assist in the successful implementation of our new HACC CMS solution, developing a deep understanding of the system and its integration within Uniting.

Once in production, you’ll take ownership of maintaining and optimising the CMS systems, ensuring they operate smoothly and meet user needs. You’ll promote user adoption through consistent, high-quality support and act as the Subject Matter Expert (SME) on key projects to consolidate or procure fit-for-purpose HACC CMS applications.

Post-implementation, you’ll be the go-to person for user support and the technical components of the systems, helping to drive efficiency and effectiveness across the organisation.

Benefits of working at Uniting

Our work isn’t always easy, but it matters. Work with people who care as much as you. In addition to your salary of $86-92k (based on experience) + super, you can access the following.

• Up to $15,900 in salary packaging benefits that can be used for living expenses such as groceries, bills, clothing and streaming services.
• Save on dining out with a meal entertainment benefit of $2,650 annually.
• Enjoy a 25% discount at Uniting op shops.
• Increase your annual leave entitlements through our purchase leave program.
• Opt in or out of public holidays and be respected for your unique background.
• Receive a 10% discount on the childcare subsidy gap fee at Uniting Early Learning.

Your skills and experience

You will have a proven track record in providing system support for complex enterprise CMS and CRM systems. Whilst not mandatory experience in the HACC service stream would be an advantage. You are known for your great customer service when it comes to responding to a range of stakeholders and end users.

You will also bring with you:

• Tertiary qualification in Information Technology, Community Services, or a related discipline.
• Demonstrated ability to quickly learn systems and business processes, and effectively support and train users.
• Strong relationship-building skills with a diverse range of stakeholders.
• Knowledge of CMS systems, with experience in system implementation, business analysis, and process improvement (preferred).
• Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving skills, ability to manage competing priorities independently, and a proactive approach to continuous improvement

View position description here

How to apply

If this role sounds like a good fit for you, please APPLY soon. We'll review applications as they come in and may close the ad early.

If you’ve questions about the opportunity, please contact Stell Michael on [email protected].

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBTQIA+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.