The Role
This is a dynamic and hands-on role — ideal for someone who thrives on solving problems, juggling priorities, and keeping things moving. You’ll be the central point of contact for technical support, coordinating tasks across teams, and playing a key part in ensuring customers get prompt, high-quality service.

It is a full-time office-based role, Monday to Friday. You’ll be joining a down-to-earth team where a good sense of humour and the ability to handle a bit of banter go a long way. We are located in the Northern Beaches.

We're a young fun team and we're wanting the right candidate to start asap. We don't care for qualifications; we are striving for personality seeking a do-er and somebody wanting to grow their career with us.

Key Responsibilities:

Act as a key point of contact for after-sales product support, technical queries, and general product training and warranty information

Troubleshoot and resolve both B2B and B2C customer questions

Collaborate with internal departments to resolve issues and deliver timely solutions

Manage technical support and warranty claims from start to resolution, providing updates to customers and managing servicing teams

Develop product knowledge to confidently respond to customer inquiries

Maintain detailed records using our IT and ticketing systems and contribute to the continuous improvement of customer support processes

About You
You’re a switched-on operator – confident using systems, quick on the uptake, and calm under pressure. Maybe you’ve come from a tech support, helpdesk, service coordination, or trade support background. You’re not afraid to roll up your sleeves and get stuck in – and you love making sure things run smoothly.

We're looking for someone who is:

Practical, solutions-focused, and easy to deal with

Tech-savvy, with strong system and coordination skills

A clear and confident communicator – on the phone and in writing

Naturally organised, detail-oriented, and able to prioritise on the fly

Comfortable managing others and leading by example

Motivated by ownership, structure, and making an impact day-to-day

BENEFITS

$75,000 to $80,000 Base Salary.

Additional Superannuation

Opportunities for professional growth and development.

Supportive and collaborative work environment.

HOW TO APPLY

Click APPLY or you can send your resume to [email protected]. Alternatively, you can call me on 02 9922 9611 for a completely confidential discussion.

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days.