Receptionist with Sales Admin Focus

The Receptionist will be the first point of contact for our company, managing all phone operations and providing administrative support with a focus on sales follow-ups and customer service. This role is crucial for handling scheduling calls, managing lead inquiries, and assisting with quoting. Effective time management, strong communication skills, and the ability to handle customer inquiries with common sense are essential. Ensuring that all calls and tasks are followed up and closed off each day is imperative. This position is within a relaxed but switched-on young company where hard work is recognized and rewarded.

Key Responsibilities:

1. Reception Duties:

Greet and professionally assist visitors and clients.

Answer, direct, and prioritize phone calls and emails, especially during busy periods.

Handle customer inquiries with common sense and professionalism as the first point of contact.

Maintain a clean and organized showroom and office area.

Support Operations Management as required.

2. Customer Follow-Up:

Return calls to customers and clients promptly and as required throughout the day.

Follow up on leads and inquiries to ensure timely responses and no open-ended tasks.

Schedule appointments and manage team calendars effectively.

Handle lead inquiries promptly and assist with quoting processes as a crucial part of the role.

3. Sales Administration:

Support administrative tasks related to quoting and data entry.

Maintain and update customer databases.

Collaborate with the team to track and manage sales leads.

Support sales staff when needed.

4. Time Management:

Prioritize tasks to handle administrative duties efficiently.

Manage scheduling to accommodate urgent requests and deadlines.

Ensure all calls and tasks are followed up and resolved each day.

5. Additional Duties:

Provide support for various administrative functions as needed.

Assist with event planning and coordination.

Qualifications:

High school diploma; TAFE business admin courses or relevant certification preferred but not essential.

Previous experience as a receptionist or in an administrative role with a focus on sales support.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Admin programs (Gmail, Drive, Sheets).

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Ability to handle multiple tasks, work under pressure, and ensure all tasks are completed daily.

Work Environment:

Office-based role in an easygoing but switched-on young company setting.

Regular business hours with occasional flexibility are required.

Quarterly work social day.

Hard work is recognized and rewarded.

Up to 17.5% profit share pool – share in the success you help deliver