Call Centre Operator |4 Month Contract

• $35.80 p/h + super
• 4 month contract (extensions)
• Parkes

About the Role

We are currently seeking to appoint a Customer Service Representative with a leading NSW Government agency. This role is responsible for delivering high quality customer service and administration.

Key accountabilities include:

• Communicate with customers via email, phone, and mail regarding various NSW Government services, while fostering positive relationships through professional, friendly interactions that prioritize customer satisfaction.
• · Provide administrative support by answering incoming calls and emails, directing queries to relevant areas
• · Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised and maintain a basic knowledge of the range of services and relevant policies and procedures that apply
• · Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority by providing high-quality service to customers consistent with mission and values, as assessed by internal reviews and customer feedback.
• Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes
• · Promote a culture of customer-centred service delivery and identify opportunities for continuous improvements in administrative support and service delivery

About You

• Customer service experience (call centre, retail, admin)
• Demonstrated experience in providing excellent service in a customer focused environment
• Experience using a CRM

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact [email protected] or call 0482 099 279