Call Centre Operators
📍 Location: Gosford Contact Centre
📅 Anticipated Contract Duration: 18 July 2025 – 17 January 2026
💰 Rate: $34.59 per hour + Super
🕒 Schedule: Monday to Friday, 8:00am – 5:00pm (Rotating Rosters)

Hudson is excited to be partnering with a prominent NSW Government organisation to recruit multiple Call Centre Operators to support a high-demand public-facing business unit within the Business & Building Regulation line.

These are full-time contract opportunities based in Gosford, offering the chance to work in a fast-paced, service-oriented environment where you can make a genuine impact on the community.

About the Role: You’ll be the first point of contact for inbound enquiries, providing accurate, timely, and courteous support across a range of services. If you’re customer-focused, tech-savvy, and thrive in a structured team setting – we want to hear from you!

Key Responsibilities:

• Handle inbound customer enquiries in a professional and empathetic manner
  
  
• Accurately record information in internal systems and databases
  
  
• Communicate effectively via phone and email, adhering to service standards
  
  
• Apply policy knowledge and training to respond to varied enquiries
  
  
• Escalate issues appropriately while ensuring timely resolution
  
  
• Participate in ongoing training and development sessions
  
  

What We’re Looking For:

• 2 years’ experience in a customer service role (call centre, retail, administration)
  
  
• Strong written and verbal communication skills
  
  
• Proven ability to navigate multiple systems with ease
  
  
• Intermediate Microsoft Office skills, especially Outlook and Teams
  
  
• Professional and reliable, with strong attention to detail
  
  
• Experience in a government or structured office environment is highly regarded
  
  

Training & Onboarding:

• Full-time onsite training for 8–12 weeks (35 hrs/week), classroom-style
  
  
• Contractors must attend all training days to ensure successful onboarding
  
  
• Supported "nesting" period following training before transitioning to independent work
  
  

Roster Details:

• You’ll work 35 hours per week, Monday to Friday
  
  
• Shifts rotate every two weeks (e.g. 8am start → 9am start → 10am start)
  
  
• No consecutive rotations on the same shift
  
  

Hybrid Work Consideration:

• These roles are not work-from-home from day one
  
  
• Hybrid may be considered post-training based on performance and business needs
  
  
• Contractors must attend the Gosford office at least one day per week
  
  
• Reliable high-speed internet and a smartphone are required for remote access (if hybrid is approved)
  
  

Additional Notes:

• Candidates must attend a 60–90 minute in-person assessment at the Gosford Contact Centre as part of the recruitment process
  
  
• You’ll be paid under the Modern Clerks Award – Grade 2 Year 2, with a competitive hourly rate slightly above Award
  
  

If you're ready to join a meaningful project that supports NSW communities and have the skills to hit the ground running, apply now. Hudson will support you every step of the way.

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.