King’s Own Institute (KOI) is a leading independent institute of higher education located in central Sydney and Newcastle, Australia. KOI offers high quality accredited diploma, undergraduate and postgraduate courses in Accounting, Business, Management, IT and TESOL.

The role:

We are seeking an organised and detail-focused ICT administrative professional to join our IT Department. The position will report to the Director of IT and Senior IT Officer.

Essential for this position is a "can-do" attitude, and a willingness and ability to work collaboratively and flexibly in a team, particularly during peak periods. Successful candidates will be able to effectively manage conflicting priorities, and their strong communication skills will ensure they are able to provide high quality, professional, and efficient customer service to all stakeholders, with KOI’s reputation at the forefront at all times.

The main responsibilities will include:

Provide timely technical support to staff, teachers, and students to resolve IT related issues

Monitor and update all IT facilities and software at KOI to ensure full functions of KOI’s IT platform

Creating and removing user accounts, access rights, and email accounts for new staff, teachers, and students in IT systems.

Assist with the installations, upgrades, and maintenance of servers and network infrastructure.

Provide a training session for staff, teachers, and students in the appropriate use of IT systems in KOI.

Maintain up to date firmware, security patches, and windows updates for all IT systems.

Maintain and update information in KOI Website.

Troubleshoot and support desktops, email, databases, printers, and operating systems.

The successful candidate will have:

Diploma qualification or above in IT discipline

At least 1-year experience in a similar role/position

Strong knowledge of software upgrades, network patching, firewalls, routers, switches, and other networking devices

Excellent communication skills (written and verbal) along with a high level of attention to detail and proven aptitude for analysing and resolving operational problems

Strong organisational skills

Ability to work within a team environment and autonomously without supervision

What We Offer

Opportunity to make a significant contribution to a growing higher education institution

Competitive salary

Collaborative and supportive executive team

Employee Assistance Program

Paid maternity and domestic leaves

Professional development opportunities

Candidate MUST reside in Sydney

Candidate MUST have full work rights

Only shortlisted candidates will be contacted

No recruiters or agencies

How to Apply

Please submit your resume and a cover letter addressing the selection criteria to the Human Resources Department.

King's Own Institute is committed to fostering diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds.