• An exciting opportunity to work within Emergency Management Technology & Data as an ICN Senior Technical Advisor - Emergency Alert.
• Full time, Ongoing role
• Attractive VPS 6 salary between $138,631 - $185,518 + superannuation

What does the business unit do?

Emergency Management is a statutory entity and is part of the Department of Justice and Community Safety. The work of the group supports the emergency management sector to work together and to strengthen the capacity of individuals, communities, government, agencies and business to achieve our shared vision of safer and more resilient communities and to rebuild and recover after an emergency.

EM Tech & Data

EM Technology and Data is responsible for both national and state telecommunication and technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology and Data business unit is responsible for delivering the following the key functions of: Strategy & Enterprise Architecture; Investment Planning; Support & Development; Trust Management and Procurement and Contract Management.

What will the role do?

• Provide a service management / assurance capability on 24/7 coverage.
• Lead technical review of software changes to existing ICN platforms and products.
• Manage software outcomes in accordance with standard frameworks such as ITIL.
• Work closely with the technical teams providing advice on configuration, testing, and changes to ICN platforms and products.

Please refer to the position description for more detailed accountabilities

What skills and knowledge should the ICN Senior Technical Advisor Emergency Alert have?

As our ideal candidate, you will have:

• Demonstrated technical experience in supporting services and applications in a Cloud native infrastructure, using defined procedures and processes
• Experience in reviewing technological system changes, evaluating impact, coordinating testing of modifications and ensuring documentation is updated
• Demonstrated experience in Service Now and Jira systems for the delivery of service management and critical programs and projects
• Demonstrated understanding of geospatial data and systems with experience in tailoring and displaying static and dynamic data to users in high load environments
• Demonstrated experience in supporting the successful delivery of critical programs and projects
• Demonstrated experience in delivering Service Management operational services, focusing on Incident & Change Management
• Demonstrated experience in developing, implementing, and maintaining systems while adhering to sound knowledge management principles
• Service Management or Information Technology qualifications, or demonstrated relevant experience.

If you have any queries, please contact Peter Pennington, Director Platforms & Products, via [email protected]

If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW. Applications close 11.59pm on Tuesday 22 July 2025.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.