Facilities Contract Administrator

Advent Facilities Management

$75,000 a year - Full-time

Full job description

This is a full-time role for a Facilities Contract Manager. The Facilities Contract Manager will be responsible for managing national clients accounts across all property sectors, providing exceptional customer service, coordinating job work orders on behalf of clients, while engaging with various stakeholders, employees, and suppliers. The role is located in Brisbane CBD or Melbourne's North.

Your responsibilities will include:

Create and maintain strong, positive relationships with all internal and external stakeholders
Act as the client's primary point of contact for requests, feedback and escalation of issues
Attend to all client requests and action appropriately, always providing excellent customer service
Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licenses, insurances, certifications etc.
Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
Coordinate and schedule qualified contractors to jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
Work with Accounts to rectify any accounts/ invoice enquiries
Assist in developing monthly client reports including other relevant documentation as required
Attend client meetings and site visits as required.
Work closely with the Senior Management by completing ad hoc/administrative tasks as required
Find any new business opportunities to assist in the growth of the business

The right candidate will have:

At least 2 years experience in Facilities Management/ Cleaning/ Security/ Project Management
Experience in contracts administration
Excellent communication and customer service skills, with the ability to engage positively with a diverse range of stakeholders, including clients, staff, and contractors
A positive attitude towards continuous improvement and a proactive approach to problem-solving
Strong attention to detail and the ability to prioritize tasks in a fast-paced environment
Demonstrated ability to work under pressure and meet deadlines
Excellent time-management and organizational skills
Proficient in Microsoft Office and other relevant software
A current driver's license and reliable vehicle is required