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Service Designer

Hays | Policy & Strategy
Melbourne, VIC
A$602.55 p/d + super
Government & Defence → Government - Federal
Contract
Hybrid

Posted 1 day ago


Your New Company

This organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level!
We are seeking an experienced professional who has proven experience of leading research and evaluation - planning and conducting evidence reviews/case studies that will be used in the delivery of key decision-making and policy.

Your New Role
The Assistant Director will be a leadership position where you will be responsible for delivering, supporting, planning, and conducting all evidence reviews within your group aimed at delivering the best recommendation and practice.

  • Leading, researching and identifying insights contributing towards agency's understanding of information.
  • Conducting qualitative and quantitative research.
  • Overseeing, creating, and documenting current state service through design and research, identifying current participant and staff experience and business processes.
  • Leading and managing process design improvement, including evaluating proposed solutions and design at both a conceptual and tactical level.
  • Advocating for the voice and experience of participants and stakeholders through work processes.
  • Leading and facilitating design-thinking sessions with service users, designing, and testing future experiences.
  • Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
  • Overseeing end-to-end service experiences, ensuring changes are based on participant and staff needs and are consistent for all users across different touchpoints.
  • Experience with digital design tools, such as Miro, Figma, Creately, Mural

Logistic Information

  • 12-month contract with the possibility of extension or permanency
  • Competitive daily pay rate of $602.55 per day + super
  • Hybrid or remote working arrangements
  • Australian citizenship required

What You'll Need to Succeed

  • Proficiency in visual design principles to create aesthetically pleasing designs
  • Ability to collaborate effectively with other team members and stakeholders
  • Familiarity with agile methodologies like Agile or Kanban
  • Preferable to have prior knowledge and experience in disability, social services or public sector
  • Demonstrated experience with Jira, Sharepoint, MS Suite, and Qualtrics (or comparable design tools i.e. Dovetail, Condens)
  • Experience developing research into tangible insights

What You'll Get in Return
Through Hays, this role offers you a daily rate of $602.55 per day + super, an opportunity to progress your career with this Federal Government Agency and:

  • Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What You Need to do Now
If you're interested in this role, forward an up-to-date copy of your CV to [email protected]. Please include a short summary of your suitability for the role.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


About Hays | Policy & Strategy

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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