At Eat Speak Play, we’re not just a clinic—we’re a community dedicated to helping children reach their full potential. Our speech therapy team delivers top-notch assessment and intervention to kids aged 2-18 years, and we’re expanding rapidly across two vibrant locations: Maroubra and Sandringham. We pride ourselves on being a proactive, supportive, and fun place to work, where your contributions truly make a difference.

Who you are:

A people person: You love socialising and connecting with families and making them feel welcome.

A go-getter: You take initiative and always look for ways to improve processes.

Detail-oriented: You ensure every task is completed with precision and care.

A multi-tasker: You’re comfortable juggling multiple priorities without missing a beat.

Positive and resilient: You bring energy and a can-do attitude to everything you do.

The role:

As our Client Care Officer, you’ll be at the heart of our operations, ensuring our clinics run smoothly and our patients feel supported. You’ll work 28-32 hours per week across 3-4 days at our Sandringham, and Maroubra locations.

We require a someone who is flexible in picking up additional hours if required to cover staff leave periods.

Your key responsibilities:

Delivering exceptional customer service over the phone and in person.

Efficiently managing appointment schedules.

Accurately handling and filing clinical documents with attention to detail.

Processing payments with professionalism and accuracy.

Building strong relationships with patients and their families.

Maintaining strict patient confidentiality and adhering to clinic policies.

Supporting therapists with resource preparation, keeping the clinic well-organised and ready for action.

Implementing clinic policies and procedures.

Ready to make the magic happen?

Proven experience in a customer care role, preferably in an education/healthcare setting.

A high level of professionalism and a commitment to confidentiality.

Strong skills in Microsoft software (Excel, Word, Outlook etc.).

The ability to work independently, take initiative, and effectively manage your time.

Excellent communication skills and a passion for delivering top-notch service.

A vibrant, energetic personality that thrives in a busy environment.

Permanent Australian residency.

Availability after school hours.

Eligibility for a Working with Children Check (WWCC)

Bonus Points For:

Knowledge of private health and Medicare claims.

Familiarity with NDIS processes.

A current CPR certificate or willingness to obtain one.

Experience in the early childhood/education sector.

How to apply:

If you think you’re the person for the role, we welcome you to apply!

Please contact Erin for a confidential chat on 02 8592 6186. To apply, send a cover letter and CV (with the details of two professional referees) to [email protected]

Head to our website www.eatspeakplay.com.au to learn more about us!