Operations Supervisor (Casual long term commitment)

3 Days + 1 Sleepover Per Week

WEEKEND WORK IS AVAILABLE

Location: Greensborough, Victoria
Employment Type: Casual | Ongoing | Approx. 40 hrs/week (includes sleepover hours x 8)

Join Our Mission – Make a Real Difference in One Man’s Life!

Team Jake (Vic) Ltd is a private, not-for-profit “Service for One” organization. Based in Greensborough, we provide dedicated and person-centered support to a single client – a remarkable man with complex disabilities – helping him live a purposeful life and thrive in his community.

We are currently seeking a dedicated, hands-on, and energetic Operations Supervisor to join our small but passionate team. This is a unique long-term casual opportunity that combines operational leadership, direct support work, and the chance to help grow a micro-business with our client and his day support Team.

About the Role

This position is not just administrative – it’s active, engaging, and varied. You’ll work closely with the Director of Team Jake (Vic) Ltd to:

Oversee day-to-day operations of a small support team

Deliver high-quality, person-centered support

Participate directly in activities with the client, including one sleepover shift per week

Play a central role in fostering our client's independence, well being, and entrepreneurial success

Full understanding of NDIS and compliance is required

Key Responsibilities

Client Care & Support

Ensure support aligns with the client's NDIS goals and personal preferences

Support safe and inclusive community participation

Guide staff in delivering active support and implementing therapeutic strategies

Micro-Business Development

Support the client and team in growing his current micro-business and attract new customers

Foster opportunities to build community connections and new places of interest

Team Leadership & Management

Supervise and mentor a small team (day and night staff)

Lead team meetings and workshops

Ensure adherence to policies, procedures, OH&S, and NDIS requirements

Support staff performance, dispute resolution, and team culture

Administration & Compliance

Maintain accurate records and compliance with NDIS legislation

Assist in recruitment, HR support, and staff development

Use and maintain our client management system

Collaboration & Communication

Act as the key liaison with the client’s family, team, and external stakeholders

Collaborate with a multidisciplinary team to ensure holistic care is in place on all shifts

Essential Criteria

Qualifications in Disability Support, Community Services, Business Management, or similar

Experience in operations, team supervision, and direct disability support

Understanding of person-centered practices, behavior support plans, and therapy implementation

Proven knowledge of NDIS framework, compliance, and policies

Experience supporting individuals with Autism, ADHD, and intellectual disabilities,(Epilepsy - for which training will be provided)

Willingness to work one day per week in an individualised day program

Willingness to work one overnight sleepover: 5pm-11pm + sleepover and 2 hours of a.m. support

Strong leadership, problem-solving, and communication skills

Availability for flexible shifts (day + sleepover)

Valid driver’s licence and reliable transport to work (no public transport pick ups offered)

NDIS Worker Screening Clearance

NDIS Worker Orientation Module (completed)

Police Check

First Aid and CPR Certificates (or willingness to obtain)

Medication and Epilepsy Training (and willingness to be trained)

Desirable Criteria

Strong community networking and stakeholder engagement skills

Experience working within a behavior support framework

Previous work with multidisciplinary teams, therapists

Familiarity with digital client management systems

Experience in micro-business or social enterprise development

Must have NDIS understanding of policies, procedures, legislation and compliance

Why Join Team Jake?

Be part of a vibrant, close-knit team making a real difference

Flexible, meaningful work with a rewarding impact

Direct involvement in a growing micro-business venture

Opportunity to combine operational skills with creativity and flare

Above-award wages, paid fortnightly

Ongoing training and support

Ongoing collaboration with Management and other stake holders

Hours & Employment Terms

Casual position, approx. 40 hours per week approx

3 set working days + 1 weekly overnight sleepover

Weekend shifts are available

Remuneration: $45-$48 Plus Superannuation

How to Apply

📩 Email your resume and a brief cover letter explaining:

What attracts you to this unique position

What you bring to the team

📧 Send to: [email protected]

🔗 Visit us at www.teamjake.com.au to see our client in action and learn more about what we do.

Key Dates

Applications Close: Sunday, 14 July 2025

Interviews Begin: Monday, 15 July 2025

Position Start Date: By Tuesday, 23 July 2025 (earlier start possible for the right candidate)

If you’re enthusiastic, motivated, and passionate about supporting others – we want to hear from you!

Come join us and help one amazing man live his best life.