Be the go-to expert for user onboarding and access support in a growing fintech-style environment

12-month Fixed Term Contract with high potential for extension or permanency

Earn $80–90k + super with a flexible hybrid model – just one day a week in the office | Sydney CBD

Are you a strong communicator who enjoys solving problems and supporting others? We’re recruiting a User Management & Onboarding Coordinator to join a high-integrity, fast-moving team within a growing financial services organisation. This is a 12-month maternity leave cover with the potential to extend or go permanent, offering flexibility, autonomy, and the chance to contribute to an organisation with real purpose.

About the Role

In this role, you’ll be the first point of contact for members supporting their access to a portal and associated systems. You'll play a key role in:

Onboarding new users

Responding to technical issues and access queries

Maintaining accurate user data and documentation

Assisting with user acceptance testing

Helping users get the most from the platform

You’ll have plenty of support and training, with a dedicated mentor and daily check-ins during onboarding. Over time, you’ll gain exposure to projects and broader team initiatives as the organisation continues to grow.

About You

We’re looking for someone who is:

Service-oriented, proactive and tech-savvy

Comfortable working independently in a remote-first environment

A clear communicator who builds strong relationships

Detail-focused, organised and calm under pressure

Comfortable navigating bespoke systems (experience with SharePoint is a bonus)

Familiar with the corporate landscape or financial services industry (ideal but not essential)

This role would suit someone with experience in onboarding, systems access, support coordination, or someone from a customer service or tech support background looking to grow in a purpose-driven environment.

Why Join?

Hybrid working: 1 day in-office (Sydney CBD), 4 days WFH

Strong, values-driven culture: integrity, respect, resilience and openness

Mentorship, autonomy, and a chance to make the role your own

A supportive team who trust you to get the job done

You’ll be joining a lean, flat-structured organisation where your contribution will be valued, and your voice heard.

Next Steps

We’re looking to move quickly. If you are interested please apply now or reach out to directly at [email protected].