Are you ready to take the next step in your RTO career? This newly-created role is perfect for someone looking to take their training and assessment experience to the next level.

This role involves working alongside the Academic Manager to ensure the smooth operation and success of academic initiatives, support compliance with industry regulations and support both learners and academic staff. You will get to work on the training behind the scenes, creation of policies and procedures, training delivery and assessment, eligibility screening for updates and RPL, and compliance. You will need both strong organisational and administrative skills in addition to your training and assessment experience in a VET context.

ABOUT PLENTY TRAINING

Plenty Training (RTO #32371) is a leading RTO delivering the TAE40122 Certificate IV in Training and Assessment as well as the TAE50122 Diploma of Vocational Education and Training. Over the past 14 years, we have grown our RTO to be one of the most well-respected and compliant RTOs in our sector. Our clients are individuals, small and large corporations, with very high word-of-mouth referrals and repeat business. Head office for Plenty Training is based in Varsity Lakes, Gold Coast, but all teams now work primarily from their home offices, with regular catchups and face-to-face meetings. Our team members are hard working, responsible and respectful, long-term, and are champions of the culture that has been purposefully created to ensure an environment where everyone can thrive and contribute to company success. You can view information about our culture on our website: https://www.plentytraining.edu.au/plenty-jobs/

ABOUT THE ROLE

Operational Management:

Overseeing the day-to-day operations of academic programs, ensuring smooth functioning of classes, assessments, and student support services

Communicating with the Operations Manager, administration teams, sales and marketing teams

Team Leadership:

Supporting and assisting to manage a small team of academic staff

Student Support:

Addressing student queries, providing academic guidance, and ensuring a positive student experience

Academic Administration:

Handling tasks such as scheduling, assessment management, conducting assessments, reports, eligibility screening, personalised learning pathway development

Quality Assurance:

Contributing to the maintenance of academic standards and quality assurance processes such as compliance checks, validations, participate in industry engagement.

Instructional Design:

Contribute to instructional design, assisting with the development and management of the learner management and student management systems and resources

ABOUT YOU

Must haves:

You will be up and coming, with ambition to take the next step in your career

You will have ideas and initiatives, and a willingness to learn, observe, and make continuous improvements to our processes and procedures

At least three years of training and assessment in an RTO (you must understand the current VET climate and landscape)

The ability to work remotely from home, the ability to travel for training when/if required (this may be internal training or for delivery of programs to corporate clients)

A can-do attitude to problem solving

Amazing interpersonal and communication skills for complaints and challenges

An easy-going personality and ability to quickly make connections with team members and students/clients

Experience with managing change for your learners (and staff)

Working in an online environment

Online SMS/LMS operations

High level technical and software skills (ideal)

Mandatory Qualifications

Diploma of Vocational Education and Training (TAE50122 or TAE50116 or TAE50111 or Diploma of Training Design and Development TAE50216); and

TAE40116 (preference for TAE40122) Certificate IV in Training and Assessment.

Beneficial but not essential:

TAE delivery experience

Experience developing online training in an LMS and online resources

Participating in assessment validations

Reviewing procedures and applying the Standards for RTOs requirement

Participating in peer reviews

SPECIFIC JOB TASKS MAY INCLUDE:

Assist with the management of academic online platforms:

Adobe Connect (iClasses – layouts, updating, creating new class templates)

Learning plans – updating, maintaining, assisting with development of

Student Management (aXcelerate) – courses, units, CT’s

Student Management (aXcelerate) – assist with updating workflows, reports

Vimeo – updating videos and resource libraries

Develop recorded lessons, assist with reviewing resources, updating workbooks

Eligibility applications, verifications, packaging rules, AVETMISS

Assessing and facilitating training

Learner support, orientations, inductions, wellbeing and escalate enquiries

Complains and appeals investigations

Compliance and quality checks

Validations, anomalies and resulting errors

Reporting (internal and external)

Compliance and moderation, escalated academic questions

Assist operations with trainer schedules, allocation of assessments

Monitoring quality assurance measures, trainer PD records

Apply the Standards for NVR RTOs 2025 to day to day practices

HOW TO BE CONSIDERED FOR THIS POSITION

To apply for this position, please ensure you send a resume as well as a covering letter highlighting your experience relevant to the position. If you do not hold the relevant qualifications, or submit a covering letter, your application will NOT be considered. Please do NOT apply if you do not hold the relevant qualifications as these are mandated by ASQA to deliver the TAE training packages.

NOTE (AGAIN): PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT QUALIFICATIONS AND EXPERIENCE!!

This position is available now, so we look forward to receiving your application.