Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees. Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, flexible working, yearly salary increases, training, progression, and a culture focused on diversity.

The Opportunity:

As a Customer Specialist Support Advisor, your role will be multifaceted, ever changing and complex. You will be dealing with customer complaints, financial hardships and other complex queries.

You will be taking inbound calls, extensive email correspondence, case management, troubleshooting & more. This is a pure customer service role with no sales, upselling, or cross-selling.

What’s in it for you?

• $87,000 Inclusive of Super + Benefits
• 25th August start date
• Monday - Friday, 8 AM - 6 PM opening hours, shifts rotated every 2 weeks
• Hybrid position post-training
• Beautiful Melbourne CBD office with indoor gardens, latest technology, city views and onsite cafe with heavily subsidized coffee
• Fun Fridays, LGBTQ pride days, paid volunteering days & more!
• Inclusive & diverse culture with a large focus on physical & mental health

About you:

• Experience in a complaints/hardship Customer Service role preferred
• Experience dealing with customers who are vulnerable or facing financial difficulties
• Dynamic and agile; can adapt to an ever-changing environment
• Have an analytical mind and can make quick decisions
• Excellent written and verbal communication skills are essential
• Highly resilient and empathetic
• Can pick up systems & processes quickly

How to Apply?

We are screening now if would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email [email protected] with any questions.

** Must be a Permanent Resident or Citizen of Australia **
*** Due to high volume of applicants, only shortlisted individuals will be contacted ***