Senior Advisor, Internal Engagement

SNSW Grade: 9/10
Employment Type: Ongoing, Full time
Location: Sydney (McKell) / Hybrid. In office presence required 1 or 2 days per week (subject to DCS directive)
Salary range : $130,705 - $157,430 plus 11.5% Super

About the role
We're looking for an experienced internal comms powerhouse to join the Internal Engagement team within the Service NSW Customer Care and Business Bureau division.

You'll work closely with the Internal Engagement manager to develop and roll out a range of internal communications and engagement initiatives for the division. You'll build effective relationships with our team members and leaders to understand their priorities and challenges, and provide sound advice and guidance that builds capability, internal awareness and understanding of our work and deliverables.

This is an exciting opportunity to bring your creativity, initiative and enthusiasm to an organisation that truly supports your wellbeing at work.

In this role you will:

• Develop and execute internal communications strategies and plans aligned to organisational and executive priorities
• Champion and deliver our Internal Engagement Program, which focuses on supporting our teams' health and wellbeing, learning and development and change capability.
• Be an active and highly visible people communications leader within the division.
• Project manage divisional all-staff meetings, hybrid events and senior leader sessions, including developing agendas, writing speaking points and organising speakers/presenters/activities.
• Create and deliver engaging written and visual content across multiple channels.
• Provide advice and guidance on best practice internal communications and engagement and participate in activities and initiatives that enhance our employees' experience at work.
  
  To be successful in this role you will demonstrate:
• Excellent written and verbal communication skills.
• The ability to develop content and present to a range of internal stakeholders.
• Experience in the development and delivery of strategic internal initiatives that align with organisational priorities, and delivery of strategic insights on communications.
• Experience supporting teams through change and ability to develop impactful change communications with clarity, transparency and empathy.
• Strong attention to detail.
• The ability to set priorities and manage multiple projects and tasks within demanding timeframes.
  
  Candidates with a degree in a related discipline and/or demonstrated experience in internal communications and engagement are strongly encouraged to apply. Change communications experience is highly regarded.
  
  To Apply :
  Please submit your resume (4 pages max) and cover letter (1 page max) outlining your suitability for the role.
  
  Salary Grade 9/10, with the base salary for this role starting at $126,898 base plus superannuation
  
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Friday, 11 July 2025 @ 9.59 am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  
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  Information on adjustments available for the recruitment process