About the Company

SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes. Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

The Multicultural Access Program (MAP) Connector is part of the SydWest’s Aged Care Team which is part of SydWest’s Aged Care Services Division. This position is responsible for providing support to individuals from culturally and linguistically diverse (CALD) communities in the Nepean Blue Mountains region to access primary healthcare. Individuals from CALD communities are likely to experience additional barriers when engaging with primary healthcare and this role will support them to have clear pathways to better navigate existing primary healthcare care services such as GPs, allied health, and mental health services.

Duties and Responsibilities

• Develop a stakeholder engagement framework and plan to support access to primary healthcare for culturally and linguistically diverse (CALD) communities.
• Network and strategically collaborate with internal and external stakeholders
• Maintain high level of professional communication with all stakeholders
• Provide clear pathways for people from CALD communities to better navigate existing primary healthcare services
• Provide or facilitate provision of community education to CALD community members and/or community leaders about existing primary health care services and how to access them
• Establish connections with Culturally and Linguistically Diverse individuals and groups from the Nepean Blue Mountains Region.
• Ensure exceptional, respectful and culturally sensitive customer service is provided to all customers during service delivery
• Adhere to SydWest’s Policies & Procedures related to the work being undertaken to ensure own and others’ safety in the workplace
• Ensure own and others’ safety in working within a community related role.

Qualifications and Skills

• A Social Work, Community Services, Community Development or Health Related qualification or equivalent
• Health Literacy
• Understanding of the cultural impacts on health seeking behaviour
• An understanding of the health landscape in Australia
• A local understanding of the Nepean Blue Mountains region’s services and supports available
• Ability to navigate existing community resources