Who We Are

At SellSmart, we’re transforming how Australian’s prepare property for sale. Our tech platform streamlines quoting, coordination, and communication between agents, homeowners, and trusted trades - bringing listings to market faster, with less stress, and greater results.

We’re in scale-up mode, partnering with leading real estate agencies and building an ecosystem that supports smarter selling. It’s fast-paced, meaningful, and we’re just getting started.

🙌 About the Role

We're looking for a Customer Success Specialist to be the glue between our clients and our operations. You’ll support agents and homeowners through their journey on the platform - answering questions, supporting the sales team, and making sure everything runs smoothly from first quote to final invoice.

You’ll be the right hand to the sales team, the first line of support for agents and homeowners and the person that keeps everything ticking in the background.

This is a varied role that requires strong communication, top-tier coordination skills, and a genuine love for helping people.

🔧 What You’ll Be Doing

Responding to customer queries and providing phone/email support with empathy and clarity

Coordinating meetings, onboarding tasks, supporting the sales team, and supplier communication

Supporting agents with platform usage and ensuring vendors feel confident and informed

Updating and maintaining CRM records and pipeline tracking

Helping troubleshoot issues and escalate where needed

Finding ways to improve our customer journey and reduce friction across the board

Being proactive, solutions-oriented, and a team player across every touchpoint

🌟 What You Bring

Experience in customer success, client services, or account management

Strong written and verbal communication skills

Exceptionally organised - you never let things slip through the cracks

A warm, helpful personality - you’re the person people want to deal with

Comfortable juggling multiple tasks in a fast-moving environment

Bonus points for real estate, property services, or SaaS experience

A driver’s licence and access to a car (occasionally helpful but not essential)

🚀 Why You’ll Love It Here

Be part of a growing, purpose-led team changing how real estate works

Career progression opportunities as the business scales

A flexible, supportive work environment that values initiative

Work closely with the founders and gain exposure across sales, product, and operations

Competitive salary + uncapped commissions on successful platform activations

Work that feels genuinely meaningful - every day you’re helping people move forward

🎯 Ready to Make an Impact?

If you’re excited by the idea of joining a fast-growing team that values initiative, impact, and people - we’d love to hear from you.

Click Apply and send through your CV along with a short note about why you’re a great fit. You don’t need to tick every box - if this speaks to you, we encourage you to apply.

Got questions? Reach out to our team on LinkedIn - we’d love to chat.