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National Control Centre Operator

Ultimate Security Australia Pty Ltd
Sydney, NSW
A$29.79-$59.58 p/h (including penalty rates)
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 6 days ago


About Us:
Ultimate Security Australia is a leading national provider of integrated security services. We pride ourselves on professionalism, reliability, and a proactive approach to safety. We’re currently seeking experienced and committed Control Operators to join our team.

About the Role:
We are looking for reliable, team-oriented security professionals who are confident communicators, team players, and have willingness to learn. This role is suited to officers who thrive in fast-paced, dynamic environments.

Key Responsibilities

Alarm Management and Prioritisation: Timely response, claiming, and investigation into facility-activated alarms managed by the Operation Centre.

Facility Access Control: Operate gatehouse systems to manage vehicle access and egress, including intercoms, boom gates, and sliding gates.

Verbal Communication: Answering all inbound phone calls and intercom calls from key stakeholders.

Access Control - new or replacement card checks, data entry checks to ensure accuracy, and the printing and dispatch process (training provided).

CCTV Camera Audits: complete of CCTV camera audits and escalation of any camera maintenance requirements (training provided).

System Health Checks: Complete system health checks and escalation of any maintenance requirements (training provided).

Shared Mailbox Management: Categorise inbound emails, prioritization of urgent emails, and delegation.

Complete logs, incident reports, and basic computer-based tasks

Respond promptly to any unusual activity or site breaches

Work collaboratively within a multi-officer team

What We’re Looking For:
To be successful in this role, you must:

Be available for full-time or part-time work. Availability must be flexible to meet the needs of the site.

Hold a current Security Licence and First Aid Certificate (HLTAID011)

Be comfortable wearing safety boots and a high-visibility vest (PPE required)

Demonstrate strong teamwork, communication, problem-solving skills and reliability

Be confident using basic computer systems and completing written logs

What We Offer

Pay in line with Level 5 of the Security Services Industry Award 2020

Supportive and professional team environment

Opportunities for ongoing work with a leading security company

Training and career development opportunities

Apply Now
If you're a dependable and safety-conscious security officer ready to take on a fast-paced, dynamic role—we want to hear from you. Apply with your resume and proof of qualifications today!

Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.

Please note, visa sponsorship is not available for this position. You must be an Australian Citizen or Permanent Resident at the time of application.

Only successful candidates will be contacted.

NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080


About Ultimate Security Australia Pty Ltd

Abbotsford, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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