• Initial 12-month contract, with possible 12-month extension options
• No Award applies for this role: Rates from $110.00 per hour are offered (inclusive of superannuation and casual loading) – dependent on skills and experience.
• 5 hours per day – 37.5 hours per week
• Australian Citizens required due to Fed Gov Environment
• Baseline Security Clearance preferred
• Location: ACT, NSW, VIC – 3 days per week onsite

About Hudson:
Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

About the Role:
A large Federal Agency requires a Platform Support Lead to join them in a major program of work involving multiple projects spanning a number of current industry-leading technologies. The successful candidates will ideally have exposure to Salesforce (or other CRMs) as it’s a core component of the Departments systems.

Key duties and responsibilities:

• Lead a support team of Senior Engineers responsible for supporting a highly complex and business critical enterprise CRM platform.
• Streamline and improve the efficiency and effectiveness of the support model
• Process development, documentation and implementation for of all support activities to ensure consistent, efficient, and effective delivery
• Negotiate with business the scope of Salesforce releases and manage expectations, risks and dependencies.
• Facilitate discussion and workshops with Product Owners to define scope and acceptance criteria.
• Respond to major incidents and represent the directorate internally and with external vendors
• Engage with external vendors and internal ICT Teams to resolve incidents and access ICT services as required.
• Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation.
• Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths, multiple stakeholders and parallel release trains

Skills & Experience Required:

• Minimum 3 years’ experience leading and managing ICT support teams
• Experience supporting or managing complex CRM/business systems
• Demonstrable experience in process development, documentation and implementation
• Proactive approach to building relationships and working with stakeholders to deliver an effective support model and drive continuous improvement
• Ability to translate complex technical concepts into user-friendly explanations and solutions.
• Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.

How to Apply:
To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro – [email protected] – 0434 946 418

For all contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading