About FSoft Pty Ltd (Biz Core)

We're a fast-growing, Australian-owned software company providing innovative payment processing and loan management solutions through our flagship platform, Biz Core (https://www.bizcore.com.au). Since 2018, we've helped businesses across Australia and New Zealand simplify their operations, manage loans, and handle payments with ease.

As our client base grows, we're expanding our QA and support team to continue delivering exceptional service and stable, high-quality software. We're looking for a Quality Assurance Analyst to help us maintain this momentum.

Your Role at a Glance

This role is perfect for someone technically minded who enjoys problem-solving, has a great eye for detail, and is eager to learn more about software testing and customer support. You'll work closely with our Quality Assurance and Development team to manually test new features, verify bug fixes, and support users of the Biz Core platform by responding to service desk tickets.

If you're proactive, curious, and looking to build a career in tech or QA, this could be your ideal next step.

Key Responsibilities

Manual Testing & QA Support

Execute test cases and record results for new and existing features

Validate bug fixes and confirm changes before deployment

Perform regression, exploratory, and end-to-end testing

Help to maintain and improve test case libraries and documentation

Service Desk Operations

Respond to support tickets and assist users with platform issues

Troubleshoot reported problems and escalate where required

Record and categorise requests using internal tools (e.g., Jira)

Help communicate platform behaviours and expected outcomes to clients

Collaboration & Learning

Work under the guidance of a Quality Assurance & Support Specialist

Gain exposure to a wide range of loan products and payment systems used by diverse businesses, from consumer lenders to sports clubs, rental providers, and service-based companies

Assist in testing product updates, frontend enhancements, and integration workflows across the Biz Core platform

What We're Looking For

Experience & Knowledge

2+ years' experience in a testing, support, or finance-based application role is highly regarded

Basic understanding of software/web applications

Familiarity with tools like Excel, Jira, or DevOps is a plus

Exposure to API tools like Postman is highly regarded but not necessary

Experience leveraging LLMs (e.g., ChatGPT) to improve efficiency, accuracy, or creativity in daily tasks

Basic SQL knowledge for database querying and troubleshooting

Experience with test management tools is advantageous

Skills & Attributes

Excellent attention to detail and clear communication skills

A methodical, problem-solving mindset

A willingness and natural ability to learn new systems and business logic

Tertiary qualification in IT, Computer Science or related field (or equivalent experience)

Why Join FSoft?

🏡 Hybrid Work Model: Work from home opportunities

🕒 Flexibility: Design your schedule around a 9 AM–2 PM core hours

🚀 Professional Growth: Access to training, courses, and upskilling pathways

🤝 Team Culture: Friendly, collaborative, and inclusive

🎉 Our Perks & Benefits

Birthday Leave

Coffee/Drinks

Team Lunches

Gift Card Draws

Casual Office Days

Learning & Development Support

How to Apply

Ready to be the driving force behind a smooth, efficient, and high-performing workplace? We want to hear from you. Submit your resume and a short cover letter outlining your experience and why you'd be a great fit at FSoft

Must have permanent Australian work rights and be able to pass background checks