Role: Cyber Security Advisory Analyst
Role type: Ongoing
Salary: DCS clerk grade 7/8, annual base salary starting at $113,574 plus employer's contribution to superannuation and annual leave loading
Location: Sydney or Bathurst

About Us:
The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the Role:
Cyber Security NSW is looking for a Cyber Security Analyst to join the Operational & Advisory Team in Sydney on a two-year contract. We are looking for candidates with strong organisational and analytical skills to coordinate and support cyber security initiatives and commitments.

Key Accountabilities:
· Contribute technical expertise and knowledge to report on current and emerging cyber security risks and trends.
· Support the development of best practice, technical cyber security advice within relevant strategies, programs, and policies across the NSW Government to ensure a continuous and timely response to evolving cyber threats
· Conduct research, planning, and product development using a risk-based approach to create guidance that proactively supports NSW departments, agencies, and local councils in building cyber resilience
· Identify, interpret, and analyse data using linking and statistical techniques to identify trends and patterns in data sets, and create inferences or insights.
· Produce reports, briefings, visualisations, and recommendations to advise Senior Leaders on supporting cyber security initiatives and service delivery.
· Build and maintain productive relationships with stakeholders through consultation and responsive advice, ensuring cyber security guidance aligns with their needs
· Coordinate information collection for reporting, monitoring, and evaluation purposes to contribute to the achievement of Branch outcomes.
· Support the continuous improvement of NSW Cyber Security Policy reporting to enable data driven prioritisation of cyber security uplift initiatives across the sector.
· Support the continuous improvement and management of technology platforms used by the team including our reporting portal, JIRA, Confluence, and Salesforce CRM

About Cyber Security NSW Branch:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

• Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats

• Increase cyber skills and awareness

• Understand the risks from cyber threats to our digital information and systems

• Set cyber security standards

• Ensure we are prepared if a damaging cyber incident occurs

About You (Essential Requirements of the Role):
To be successful in the role you will:

• Be reliable, flexible, and have a positive work ethic.

• Enjoy contributing ideas and working in multidisciplinary teams.

• Proactively manage your own workload and tasks.

• Have excellent organizational skills and experience in managing multiple small projects.

• Demonstrate excellent written and verbal communication skills, including being able to communicate technical and/or strategic policy issues and advice to a wide range of stakeholders.

• Be adept at building and maintaining stakeholder relationships and presenting insights for strategic decision-making.

• Have experience in research and proficiency with analysis tools like SPSS , Advanced Excel (Power Query), Tableau or Power BI.

• Possess data visualization skills for creating interactive dashboards and reports.

• Have experience with Jira and Confluence administration and Salesforce CRM.

• Have experience of undertaking basic risk management activities.

• Hold appropriate tertiary qualifications or equivalent professional experience in cyber security, information security, risk management, digital, or ICT.

• Previous public sector experience is highly regarded.

• Be an Australian Citizen with the ability to obtain and maintain a Baseline National Security Clearance and pass a police check.

Working at DCS
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Our benefits include:

• Flexible/hybrid working policy including the ability to mix in-person days at the office with remote working.

• Discounted Gym Memberships and Employee Assistance Programs

• Annual Leave Loading, development opportunities, training and much more!

Applying for the role:
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.

Submissions that have not followed the above or that are submitted via email will not be considered.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Please click here to view the role description for more information.

Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 17th of July 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process