The Company

Our client is a well-established member-based financial services provider that operates within the superannuation and retirement savings sector. They exist to deliver strong outcomes and value to its members and employers through responsible management of retirement products, robust governance frameworks, and clear regulatory compliance.

The culture supports diversity, inclusion, and flexible working, with an emphasis on upholding high standards of governance and member outcomes. Our client takes their regulatory responsibilities seriously, with clear frameworks for product governance, reporting and continuous monitoring to protect members' interests.

The Role

The Product Specifications and Procedures Specialist supports a leading superannuation provider by developing and documenting the procedures that guide how its products - including accumulation, pension and defined benefit options - are governed, managed and maintained throughout their lifecycle.

• Audit existing technical guides and product processes
• Identify gaps and develop new SOPs and technical documentation
• Cover obligations like DDO, TMDs, PDS, fee caps and APRA reporting
• Map responsibilities across departments to meet governance requirements
• Document concept to closure steps for new or existing products
• Maintain clear admin and business rules for product features and updates
• Liaise with Operations, Insurance, Tax, Finance and other stakeholders
• Ensure clarity of roles and responsibilities in product processes
• Develop technical guides for Self-Managed platforms and Income Stream Tax Refund processes

Your Profile

Background & Experience:

• Minimum 3+ years' experience in superannuation or financial services - especially in product management, process management, or as a business analyst.
• Hands-on experience documenting standard operating procedures, technical guides, or policy frameworks.
• Strong understanding of regulatory obligations for superannuation products - e.g., DDO, TMDs, PDS, and compliance reporting.

Skills & Attributes:

• Excellent written and verbal communication skills - able to translate complex processes into clear, user-friendly documentation.
• Proven ability to run process audits, gap analyses, and map cross-functional responsibilities.
• High attention to detail: naturally organised and structured in approach.
• Proactive and comfortable working autonomously - can prioritise tasks and keep momentum on long-term documentation projects.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013254877

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