Supervisor Patient Administration | Buderim Private Hospital

• Employment Term: Maximum Term Full Time Opportunity available (12 month maternity leave cover)
• Location: Buderim Private Hospital, Sunshine Coast
• Remuneration: $40.95 phr + 12% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with Buderim Private Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at Buderim Private Hospital as a Supervisor Patient Administration, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in Buderim Private Hospital team

As Supervisor Patient Administration you will provide leadership to the admissions, reception, switchboard, sessional suites and emergency centre customer service teams. This is to ensure patient’s, VMPs, visitors and other customers receive effective, efficient and timely administrative services while meeting all relevant business needs, private health insurance legislation and regulation, Medicare Australia and UCH Policy and Procedures.

You will:

Supervise the day-to-day activities; including giving guidance and direction to staff within the team, training, developing and upskilling them as a team of a skilled staff resources,

Roster team fairly and effectively

Oversee and provide leadership and guidance to all administration staff

Recruitment & onboarding of staff as required

Ensure your team culture is built around providing quality service assistance

Maintain principles related to confidentiality, rights, privacy and dignity of patients and colleagues and work-related information

Demonstrate an ability to recognize changing situations, which may influence productivity and liaise with Administration Manager to ensure minimal loss of efficiency and effectiveness of service.

Participate in quality activities and education programs which ensure that the service standards are maintained and improved upon, including completion of core competency and staff training hours

What makes a difference for us?

Relevant qualifications in business or related field or demonstrated experience in a similar role

Experience in Health Care or previous Hospital/Medical Patient Administration

Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication

Adaptability to changing priorities, with the ability to provide an exceptional, tailor-made service to your customers

Knowledge of Medicare/HIC/DVA/ Third Party and Workcover billing and relevant legislation.

Knowledge of Medico Legal responsibilities for the provision of records to patients and third parties

Advanced skills in the use of computerised accounting and information systems, with knowledge of GENIE/Gentu and advantage

Previous administrative coordination experience is highly desirable

What makes a difference for you?

With a deep connection to the Sunshine Coast that’s 40 years in the making, Buderim Private Hospital partners with our patients to deliver personalised one-on-one care from the heart.

Flexible work arrangements to support work-life balance

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

Free On-Site Parking

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).

Career development opportunities to challenge yourself, grow and make a meaningful difference

Buderim Private Hospital is proudly part of the UnitingCare family, we’d love you to be too.

As one of the Sunshine Coast’s largest hospitals, we provide a comprehensive range of surgical and medical services using the latest technology. This includes emergency, maternity, intensive care, cardiovascular, obstetric and gynaecology, urology, cancer care, general medicine, renal and respiratory services, orthopaedic and mental health care, among many others.

Joining Buderim Private Hospital, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16, 500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all it’s fullness.

Start making a difference today

Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.

Diversity & Inclusion

Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Learn more about Diversity & Inclusion at UnitingCare: https://www.unitingcareqld.com.au/about-us/who-we-are/diversity-and-inclusion

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety