About the Role

• Full time (35 hours/week)
• Ongoing Position

This role is responsible for leading and overseeing a team of tenancy management staff as well as managing key relationships, partnerships, and networks to deliver high-quality client service to people accessing Link Wentworth's services.

In this role you can expect to be involved in things like:

• Providing management and leadership to the tenancy team
• Preparing documentation, briefs, and reports
• Attending formal/informal tenancy terminations in partnership with appropriate services where required
• Preparing documents and delivering to the NSW Civil and Administrative Tribunal (NCAT)
• Enforcing legislation in relation to tenancy agreements
• Managing complaints and appeals to effective resolution
• Strengthening relationships and partnerships with key stakeholders and support providers
• Working alongside staff in the development of community building strategies to build vibrant communities and reduce disadvantage

Who we are looking for:

To be successful in this role, you will have:

• Appropriate tertiary qualifications and/or relevant experience in the human services industry
• Demonstrated leadership and/or supervisory experience including experience leading a high performing team and building a positive team culture
• Demonstrated understanding of the particular needs of people seeking and living in social & community housing
• Extensive experience in and understanding of applicable housing legislation, rental tribunal legislation, and social housing management policies, procedures and practices
• Demonstrated ability and/or experience in delivering high-quality client service to people with complex needs in a high-volume work environment

You will also need to have…

• A commitment to Link Wentworth's values of Customer Focus, Respect, Integrity, Compassion, and Ambition
• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, or the willingness to obtain one at our request
• At least two (2) COVID-19 vaccinations, meaning, having received the primary course of an Australian Government approved COVID-19 vaccination
• A current NSW Working with Children’s Check
• A current C-Class Drivers' Licence

If this sounds like you, please click “Apply Now” and attach an up-to-date resume and a tailored cover letter explaining your suitability for this particular position.

Join Link Wentworth today!

Link Wentworth is an ambitious and growing community-oriented organisation.

Our work engages the full spectrum of housing needs from specialist homelessness services, family and domestic violence services, and a range of social, disability and affordable housing products.

Join Link Wentworth today to enjoy:

• A career with purpose - the opportunity to contribute to improving the lives of others
• A strong culture of collaborative teamwork, individual empowerment, and client-centred service delivery
• Opportunities for career progression and professional development
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging

+ much, much more!!!

Contact

To request a copy of the full position description or to make any other enquiries, please contact the Mitchell Green - Recruitment Specialist on 02 9159 7569 or email [email protected]