Long-term opportunity with a leading utility provider

Keswick location with modern office facilities

Supportive team environment with training provided

About the Client

Our client is a well-established and essential service provider in the utilities sector. Known for their commitment to safety, reliability, and customer satisfaction, they play a critical role in delivering services that support South Australian communities. They offer a stable and supportive work environment with strong team culture and development opportunities.

About the Role

We are currently seeking a Customer Service Representative to join the team based at the Keswick office. In this role, you’ll manage and resolve customer complaints and enquiries across multiple channels, including phone, email, and online platforms.

You may be assigned to a specific area of Customer Service depending on business needs, and some after-hours work may be required during outage response events in the satellite call centre.

Key Responsibilities

Provide excellent service to internal and external customers

Respond to enquiries and complaints via phone, email, CARE, REX, and written letters

Source information and deliver timely, accurate resolutions

Manage follow-up, escalation, and close-out of all customer issues

Maintain detailed and accurate records following internal processes

Skills and Experience Required

Previous experience in a customer service or call centre environment

Excellent written and verbal communication skills

Strong attention to detail and ability to multitask

Confident using computer systems and CRM/enquiry platforms

A proactive, empathetic, and solutions-focused approach

How to Apply

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Call Tiffany Parker on 07 4979 8602 or email [email protected] quoting the below reference number.

Job Reference Number: 7004J202595659

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.