About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper, focused learning experience with demonstrated improvement in student success. In 2024, Southern Cross University placed 100th in the world in the Times Higher Education Young University Ranking.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University’s Technology Services delivers innovative, cost-effective digital solutions and support across the University, driving student, staff, and research success through strategic leadership and collaborative engagement. We are seeking a Technology Support Officer to support our staff and students, work units, teaching spaces and computer laboratories. Your core responsibilities will include:

• Develop high-quality ICT support through face-to-face, remote, onsite, email, and phone channels for staff and students using teaching space audiovisual and IT services
• Deploy and maintain Standard Operating Environments (SOEs) on staff and student devices, utilising desktop management tools for efficient operation and updates
• Analyse, troubleshooting, and test complex ICT issues, including the evaluation and post-implementation testing of planned changes to ensure service continuity
• Manage the full lifecycle of ICT hardware, including procurement, installation, network patching, and decommissioning of desktop-related devices
• Create user-friendly support documentation, deliver ICT orientation sessions, and collaborate across teams to develop agile solutions with evolving University needs

About you

You will be passionate about delivering exceptional ICT support, solving complex technical challenges, and enhancing the digital experience for students and staff in a dynamic and collaborative university environment. More specifically, you will have:

• Tertiary qualifications with a strong computing focus and / or experience in an ICT user support environment
• Proven skills in diagnosing and resolving ICT issues, along with up-to-date knowledge of audiovisual, computer, printer, and mobile device technologies
• Excellent communication skills, enabling you to effectively assist users through clear verbal, written, face to face, and remote support
• A collaborative approach, a commitment to client service excellence, and an understanding of cultural diversity, equity, and WHS principles in the workplace

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at Coffs Harbour, NSW 2450. Generous relocation support available.
• HEW 5. The base salary ranges from $80,737 - $89,717 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $104,968.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, 22 July 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.