Make a meaningful difference with us:

We want people who are great as individuals, and even better in a team.

We’re excited to introduce the newly established position of Case Resolution Lead, a key role in driving fair, consistent, and people-focused employee relations across the organisation. You will be at the forefront of resolving complex workplace matters, partnering with leaders to deliver practical, risk-aware advice that supports a positive and respectful work environment.

Leading a small team of dedicated team of Case Advisors, you will provide expert guidance and oversight across a broad spectrum of employee relations issues—including performance management, conduct, grievances, and complaints. Your leadership will ensure high-quality case management practices that reflect our values and commitment to our people.

Please note, this is a full time, permanent position. Flexibility is important to us, and we know it is to you, too - this role supports hybrid working.

Your part in our UnitingCare team:

Lead complex case matters, including investigations, disciplinary actions, and serious grievances, ensuring consistent and fair process aligned to organisational values and compliance requirements.

Prepare and represent the business unit in conciliation matters to support defensible decision-making and achieve the best possible outcome for the organisation.

Monitor case progression and support resolution strategies to ensure matters are handled consistently, fairly and in line with UCQ policy, values, and legislative requirements.

Escalate high-risk, high-impact, or unresolved cases to the Manager Case Resolution in a timely and well documented manner.

Provide oversight, quality assurance and practical guidance to Advisors managing day-to-day cases including misconduct, performance management, grievances, and complaints.

Act as the primary Case Resolution contact point, developing trusted relationships with operational leaders to understand context, build ER capability, and support resolution of workplace issues.

Support leaders in early intervention and informal resolution strategies to reduce escalation and formalisation of matters where appropriate.

What makes a difference for us?

Tertiary qualifications in Law, Human Resources or Industrial Relations, with demonstrated experience in enterprise bargaining, including preparation, negotiation support, and documentation in a complex or multi-agreement environment.

Sound knowledge of contemporary employment law, enterprise agreements, and workplace policies as they apply in a case management context.

Strong experience in managing a range of ER cases including performance, conduct, grievance, and complaint matters within a complex service environment.

Experience preparing documentation for external forums such as the Fair Work Commission and supporting representation in conciliations and similar processes.

Demonstrated experience supporting effective communication and consultation with employees, leaders, and union representatives.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

Flexible work arrangements to support work-life balance.

Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.

Career development opportunities to challenge yourself, grow and make a meaningful difference

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will provide welcoming, safe and nurturing services for children, implement measures to prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.