Location: Melbourne, Australia
Reports To: CEO and Head of Operations

Department: Brand, Sales & Marketing

Employment Type: Full-Time

Position Overview

The eCommerce Sales Specialist is responsible for the commercial performance, growth, and optimisation of Clever Gear’s digital sales channels — including the Clever Gear website, online marketplaces (e.g., Amazon, eBay, Kogan), and emerging digital platforms.

This role is critical in executing Clever Gear’s digital strategy in alignment with broader retail and pricing plans. We are seeking a self-motivated, highly autonomous professional who thrives in a hands-on capacity — someone who enjoys both shaping strategy and executing the day-to-day work needed to bring it to life.

From setting up campaigns to refining product listings and interpreting performance data, you will have ownership and accountability across all digital touchpoints. This role is suited to someone who gains satisfaction from being directly involved in the work — not just delegating it.

Growth Opportunity: This role is designed to grow with you — with a clear career pathway to eCommerce Sales Manager and ultimately Head of eCommerce as we scale.

Key Responsibilities

1. Digital Channel Management

Manage day-to-day operations of Clever Gear’s eCommerce website and marketplace accounts (e.g., Amazon, eBay, Catch, Kogan).

Ensure accuracy and optimisation of listings, metadata, product assets, and channel compliance.

Implement approved pricing and promotional strategies in line with the broader retail strategy.

2. Retail Strategy Alignment

Collaborate with Sales Operations, Marketing, and Account Development teams to ensure digital campaigns, pricing, and product visibility align with offline retail plans.

Coordinate product launches and digital merchandising in sync with brand timelines.

3. Performance Marketing

Directly manage and optimise paid media campaigns (Google Ads, Meta, Shopping, etc.).

Continuously improve key digital metrics including ROAS, CAC, AOV, and conversion rate.

Oversee SEO strategies and organic growth initiatives.

4. AI Tool Implementation

Leverage AI tools (e.g., ChatGPT, Jasper, Shopify Magic, SEMrush AI) for automation, content creation, and operational efficiency.

Explore and implement new AI-based technologies that support scalable execution.

5. Reporting & Commercial Analysis

Provide regular performance reports across digital channels, highlighting key revenue and profitability metrics.

Analyse trends and deliver actionable insights to optimise channel performance.

Support strategic decision-making through a clear understanding of financial levers such as margin contribution and return on spend.

6. Execution & Collaboration

Partner with internal teams to deliver a seamless customer experience across all touchpoints.

Be hands-on in content setup, product listings, campaign deployment, and channel operations.

Manage agency or freelancer engagement where relevant, while retaining direct control of core execution.

Key Requirements

Experience & Skills

3+ years in eCommerce or digital sales management, preferably in retail or consumer electronics.

Proven success across Shopify, Amazon Seller Central, and online marketplace ecosystems.

Strong background in digital advertising, campaign optimisation, and analytics.

Demonstrated use of AI tools in a marketing or operations context.

Strong financial literacy, including understanding of revenue, gross margin, profit contribution, and unit economics.

Capabilities

Self-motivated and autonomous — you take initiative and work well without constant direction.

Hands-on and execution-focused — you enjoy building, testing, and refining digital processes directly in-platform.

Commercially savvy and analytically driven with a bias for action.

Effective communicator and team player who can collaborate cross-functionally.

KPIs & Success Metrics

Achievement of eCommerce revenue and growth targets.

Profitability and margin contribution of digital channels.

Paid media performance (ROAS, CAC, AOV).

Speed and accuracy of product listings.

Channel alignment with retail pricing and promotional strategy.

Documented efficiency or performance gains from AI tool use.