Are you a confident and experienced Collections professional with a passion for solving complex billing and debt management challenges? We're partnering with a leading telecommunications and technology provider to find a driven Collections Officer to join their high-performing Enterprise Credit team.

About the Role
This is not your average Collections role. As an Enterprise Collections Officer, you’ll take end-to-end ownership of a high-value customer portfolio, managing accounts with a monthly billing value of up to $250M. Your role will be central to resolving complex billing disputes, improving cash flow, and strengthening customer relationships across large enterprise and mid-market clients.

You’ll work closely with internal teams and senior-level external stakeholders to manage collections, dispute resolution, hardware order approvals, and billing process improvements. This role requires a mix of strategic thinking, stakeholder management, and hands-on expertise in financial systems and enterprise credit processes.

Key Responsibilities

• Manage collections across a portfolio of up to 3,500 financial accounts, with monthly revenues of $25M–$30M
• Resolve billing disputes and prevent recurrence through root cause analysis and process improvements
• Support hardware order approvals and assess risk in alignment with customer credit profiles
• Maintain high-level internal and external stakeholder relationships to drive timely collections outcomes
• Liaise with Sales, Legal, Billing, and Finance teams to align on billing expectations and resolve complex issues
• Participate in projects that impact billing and collections systems, providing insights and UAT support where needed
• Report on aged debt, revenue risks, and dispute status to senior management

About You
You’re someone who thrives in a fast-paced, analytical environment and can confidently manage large financial portfolios. You are a natural communicator, problem-solver, and negotiator with a strong commercial mindset and a passion for improving processes.

Must-have skills and experience:

• Minimum 5 years’ experience in a credit or collections role within a large, complex organisation (ideally telecom, utilities, or financial services)
• Strong understanding of enterprise billing systems and credit risk management
• Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
• Proven experience managing high-value disputes and influencing outcomes across multiple departments
• Strong analytical skills with the ability to interpret data and deliver actionable insights
• Proficiency in systems such as SAP, SingleView, Power BI, or similar platforms

Nice to have:

• Experience working on systems change or digital transformation projects
• Knowledge of telecommunications products and customer lifecycles
• Exposure to B2B or enterprise-level credit operations

Why Apply?

• Join a reputable industry leader at the forefront of innovation
• Work in a dynamic team that values ownership, collaboration, and continuous improvement
• Hybrid working model based out of stunning offices in Melbourne’s CBD
• Exposure to large-scale accounts, strategic projects, and influential stakeholders
• Opportunity to grow and make a real impact across enterprise operations