Accounts Receivable Collections Officer

Location: Blackburn North
Rate: $35–$45 per hour + super
Duration: Casual 10-12 weeks
Hours: Full-time (38 hours per week)

Join a fast-paced, high-performing team as an Accounts Receivable Collections Officer, where you'll play a key role in supporting billing accuracy, providing outstanding customer service, and ensuring timely recovery of outstanding accounts—all while maintaining compliance with relevant guidelines and privacy legislation.

Key Responsibilities:

• Manage a high volume of inbound and outbound customer calls to resolve billing queries and support payment arrangements.
• Action assigned account portfolios to drive efficient and accurate debt recovery.
• Assess customer circumstances to determine appropriate resolution strategies or payment support options.
• Maintain accurate records in line with privacy, records management and data security requirements.
• Escalate policy anomalies or unclear billing scenarios to ensure alignment with processes and procedures.
• Provide administrative support across the accounts receivable function and contribute to ongoing process improvements.
• Maintain a strong understanding of debt collection and billing guidelines and their application in day-to-day operations.
• Work collaboratively with internal teams and stakeholders to achieve shared goals.

About You:

• Previous experience in accounts receivable, billing, or collections within a high-volume customer service environment.
• Strong customer service and communication skills, with the ability to navigate sensitive or complex conversations professionally.
• High attention to detail and strong organisational skills.
• Ability to work independently, manage competing priorities, and take initiative.
• Competent using Microsoft Office Suite, particularly Excel and Word.
• Certificate in Business/Finance is desirable but not required.
• Understanding of privacy, data protection, and debt collection legislation.
• Ability to handle confidential matters with maturity and sound judgement.
• Police check required.

Keen to work in a fast-moving, supportive environment where your work makes an impact? Apply now to be considered.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.