Retail Operations & Engagement SpecialistLocation: Outer Melbourne CBD
Type: Permanent, Full-Time
Salary: $120,000 + Superannuation + Additional Perks

A leading Australian convenience retailer, known for its expansive national footprint and commitment to innovation, is seeking a Retail Operations & Engagement Specialist to join its high-performing team. This organisation is at the forefront of digital transformation in the retail sector, continuously evolving its customer experience through technology, data-driven insights, and operational excellence.

This newly created role is pivotal in supporting the delivery of enterprise-wide initiatives that span internal communications, stakeholder engagement, and strategic project execution. It offers the opportunity to work within a fast-paced, agile environment where creativity, collaboration, and strategic thinking are highly valued.

Key Responsibilities:

• Lead the coordination and execution of key engagement activities, including annualised events, strategic communications, and pilot programs.
• Support the deployment of major initiatives by aligning messaging with business priorities and operational goals.
• Translate complex business strategies and insights into clear, compelling communications across multiple channels.
• Collaborate with senior leadership and cross-functional teams to ensure alignment and effective delivery of tactical executions.
• Drive innovation in communication platforms, particularly within the digital and AI space, to enhance engagement and operational efficiency.
• Develop and manage programmed communications that support change initiatives and business transformation.
• Take ownership of specific workstreams, contributing to broader project outcomes while working collaboratively across departments.

About You:

• You bring proven experience in retail operations, internal communications, or project coordination within a large, customer-centric organisation.
• You have a strong understanding of consumer behaviour and how to translate insights into scalable, impactful messaging.
• You’re confident presenting to senior stakeholders and influencing across all levels of the business.
• You thrive in dynamic environments and are comfortable balancing strategic planning with hands-on execution.
• You’re detail-oriented, creative, and passionate about leveraging digital tools to drive engagement and operational success.

Why This Role? This is a unique opportunity to join a future-focused organisation that is redefining convenience retail in Australia. You’ll be part of a collaborative team that values innovation, agility, and meaningful impact—working on initiatives that shape the customer experience and drive business performance.

Interested? For a confidential discussion or to apply, please contact:

Anna Alexandrou
Practice Lead – Business Support & Human Resources
📧 [email protected] | 📞 0421 729 935
🔗 LinkedIn
🌐 www.sourcr.com/recruiter/anna-alexandrou

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