SENIOR IT TECHNICIAN
Stellar Digital - Tech
Posted 7 days ago
About the Job
We’re seeking a candidate who thrives in a team environment AND who can run our IT business with authority, skill and autonomy. As a Senior IT Technician, you’ll know the requirements of our diverse client-base for support, solutions and excellent customer service. If you’re passionate about technology and thrive on variation and tech challenges, we should talk…
This is a hands-on mixed role, working with long-term business clients, new prospects & IT matters at all levels for SMEs.
MORE INFO HERE:
https://stellartech.com.au/job-application/
Key Duties / Responsibilities
Delivering excellent client service as the face of Stellar Digital/Tech whilst supporting client IT environments (both remote and onsite)
Research, diagnosis and delivery of effective resolution to common IT problems to a range of small to medium enterprises
Assist your team with workshop functions such as new system builds, diagnostic troubleshooting, hardware upgrades, and software repairs and refreshes
Liaise with a range of system users, suppliers, software and hardware vendors on matters relevant to the effective delivery of IT services
Monitor and update records and SOPs using our business applications and support tools
Provide expert ICT technical support, both from our office and client sites
Assist with technical website and hosting services and procedures
Document actions & resolutions, as well as follow-up with clients
The Ideal Candidate Will
Possess 3-5+ years of prior experience as an IT Technician or higher within business environments
Be able to manage Microsoft 365 tenancies, including Entra, Intune and SharePoint operations, migrations, setup, deployment and ongoing compliance
Have attention to detail and ability to contribute to the SOP documentation culture, while practicing and engaging in ITIL practices
Be customer centric and a non-technical talker for client facing discussions and consultations – That is, being able to break-down technical words/jargon into easy-to-understand explanations
Possess strong engagement/communication skills for face-to-face client meetings, walk-ins, on-site visits, remote support, and overall client management
Proficiency in sales/quoting, procuring, building, configuring solutions (cloud, email, file sharing) and hardware (computers, IP cameras and networking systems)
Have demonstrated ability to manage and delegate work within a team, handling support tickets and project management to decrease ticket open times
MSP, Helpdesk & networking experience is highly desirable.
About Stellar Digital - Tech
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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