Continuing Full Time Appointment
Professional Employee Level 4 - $67,800 – $72,078 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Join our TAFE department as an Enrolments Officer, thriving in a fast-paced, regulated environment to ensure consistent service delivery and process excellence.

About the Position
As the Enrolments Officer (EO), you will be responsible for playing a pivotal role within the TAFE Student Services team, providing front-line customer services responding to enquiries from internal and external stakeholders and administrative support in the day-to-day operations of range of student record management services across student lifecycle processes. This includes managing enquiries and prospective leads, course applications, enrolments, progression, grading, fees, course transfers, and recognition of prior learning (advanced standing).

EOs thrive in a fast-paced, regulated environment and work collaboratively within a distributed team to ensure consistent service delivery and process excellence across campus locations, and work to support other areas of TAFE support services as required.

About You
To be successful, you will require:

• Education, training and/or relevant experience equivalent to the completion of Year 12 and/or Certificate IV in a nationally accredited qualification and/or experience in an administrative or operational role, preferably in a high regulated industry and/or complex organization
• Written communication skills, with the ability to respond to enquiries and update business process documentation and work instructions.
• Verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff.
• Experience working in a team of administrative or customer service staff (in the vocational or higher education sector preferred), including collaborating to achieve shared goals.
• An outstanding commitment to customer service for internal and external customers, delivering exceptional customer outcomes alongside administrative excellence.

Desirable Competencies

• Experience in one or more fields of VET and/or HE student and academic administration.
• Experience in lean (or similar) business process improvement projects or programs of work.

To view the full position description please click the apply link to be directed to the vacancy on our CDU job site and then click on job attachments.

Remuneration
Appointment to this role will be at Professional Employee Level 4. The base salary will be in the range of $67,800 - $72,078 per annum. The total remuneration package will be in the range of $79,326 - $84,331 per annum, including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Sonia De Pierro on 08 8946 7764 or email [email protected]

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 6284 or email [email protected].

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neuro-diverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Monday 7th July 2025