NDIS Support Coordinator

Company Overview: Reach Out Canberra is a leading, registered provider of NDIS services dedicated to supporting individuals in their mental health journey. Our mission is to empower NDIS participants to achieve their goals and enhance their well-being through personalized and compassionate support services.

Position Overview: We are seeking a dynamic and results-oriented NDIS Support Coordinator with a strong background in customer service to join our growing team. The ideal candidate will play a key role in connecting with NDIS participants, understanding their unique needs, and providing tailored support coordination services. This is an exciting opportunity for a motivated individual to make a meaningful impact in the mental health sector while earning a competitive salary with a commission structure.

Key Responsibilities:

Engage with NDIS participants to assess their goals and support needs.

Develop and implement individualised support plans in collaboration with participants.

Actively promote and sell our support coordination services to potential clients.

Utilize your sales and customer service skills to build and maintain strong relationships with NDIS participants.

Actively obtain new client referrals through outreach efforts, networking, and strategic partnerships.

Track and manage new client referrals, ensuring accurate and timely documentation.

Achieve and exceed set monthly Key Performance Indicators (KPIs) related to new client acquisition and service delivery.

Provide support to participants to increase their independence, social participation, and economic participation for better control of their lives.

Assist clients, families, and carers to connect with services both mainstream and within disabilities.

Develop, monitor, review, and report on your client’s NDIS plans and share progress with key stakeholders.

Work within the funding allocated and regularly monitor and track billable coordination hours.

Build and maintain relationships with our clients, their families, staff, peers, other services, and stakeholders.

Work collaboratively with our team to ensure seamless service delivery.

Stay informed about NDIS policies and updates to provide accurate information to participants.

Qualifications and Skills:

Previous experience in sales and customer service is essential.

Understanding of the NDIS framework and support coordination.

Proven ability to actively obtain and track new client referrals.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Passion for making a positive impact in the lives of NDIS participants.

Note:

Candidates with current, active support coordination experience will be prioritised

Company Culture: At Reach Out Canberra, we foster a collaborative and supportive work environment. We believe in recognizing and rewarding the efforts of our team members. Joining our team means becoming part of a passionate group committed to making a difference in the mental health community.

Application Process: If you are a motivated individual with a passion for sales and supporting others, we invite you to apply by submitting your resume and a cover letter outlining your relevant experience. Please include details of your sales achievements and how your background aligns with the requirements of the role.

How to Apply: Submit your application on Seek. Please include a cover letter addressing how your experience and skillset match the role responsibilities. Applications without an appropriate cover letter will not be considered.

Reach Out Canberra is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.