Join Our Team as a Casual Duty Manager on the Beautiful Gold Coast!

Are you ready to take your career to the next level in an exceptional environment? We manage two vibrant venues, SOPO and Diggers & Sports Club, on the stunning Gold Coast, and we're looking for a Duty Manager to join our dynamic team. If you're passionate about hospitality, dedicated to customer service, and eager to lead, we want to hear from you!

Why Join Us?

Stunning Location: Work in the heart of the Gold Coast, a destination renowned for its beautiful beaches and lively atmosphere.

Dynamic Environment: Manage day-to-day operations across two bustling venues, ensuring a seamless and enjoyable experience for our members and guests.

Team Spirit: Join a passionate and supportive team committed to excellence and customer satisfaction.

Professional Growth: Benefit from ongoing training and development opportunities to enhance your skills and career prospects.

Key Responsibilities:

Oversee and coordinate daily operational needs of both venues.

Supervise and mentor staff, ensuring compliance with policies and procedures.

Adhere to staffing budgets, manage shift approvals, and diligently oversee staff scheduling and adherence.

Ensure a safe and inviting environment for members and guests.

Uphold the Club's Vision, Mission, and Values by leading by example.

Handle conflict and complex operational challenges with professionalism.

Drive customer satisfaction and deliver exceptional experiences.

Provide direction and effective management of day-to-day activities.

Embrace a hands-on approach to leadership.

What We’re Looking For:

Experience: Minimum of 2 years in a supervisory role within the hospitality industry.

Communication: Exceptional written and verbal communication skills.

Qualifications: RSA and RSG.

Desirable Qualifications: RMLV, Approved Manager's License and First Aid,

Customer Service: A strong commitment to superior customer service and a positive attitude.

Flexibility: Availability for varied shifts, including weekends, public holidays, and a 7-day rotating roster.

Presentation: Strong personal presentation and grooming.

Technical Skills: Proficiency in computers and reporting tools.

Time Management: Excellent organisational and motivational skills.

People Skills: Ability to build rapport with team members and customers.

Problem-Solving: Effective troubleshooting and adaptability.

Leadership: Experience in team management and a genuine passion for the hospitality industry.

Integrity: High levels of confidentiality and discretion.

Pressure Management: Ability to work effectively under pressure in a busy environment.

Preferred Background: Experience in Gaming and familiarity with rostering/time & attendance platforms, such as FoundU.

Educational Advantage: Tertiary qualifications in hospitality management are advantageous.

What We Offer:

Competitive salary.

Complimentary shift meals and car parking facilities.

Ongoing training and development opportunities.

A supportive team environment with experienced Senior Management.

Free Club Membership and additional perks.

Ready to Join Us?

If you’re enthusiastic, dedicated, and ready for an exciting opportunity, we want to hear from you! Join our team and help shape the future of our venues on the beautiful Gold Coast. Apply now and become a valued member of our vibrant and supportive team.

Apply today and embark on a rewarding career journey with us. We look forward to welcoming you to our team!

Note: This position is casual, with flexible hours to accommodate varying schedules.