• Full time position based on Yuggera country in Loganholme
• $107k - $118k + Super + Salary Packaging
• Flexible hybrid role, WFH 50% of the time!

Our Organisation

Join The Benevolent Society, a flexible, friendly organisation with over 200 years of history empowering Australians to live their best lives. We’re independent, non-religious, and deeply committed to reconciliation and inclusion.

About the role

This is a hands-on, fast-paced leadership role at the front line of family support sitting within our Early Childhood Approach (ECA) program, supporting the Loganholme area. You will lead a dynamic intake team responsible for handling high-volume referrals and setting the tone for every family's journey with us!

We’re looking for a strong, values-aligned leader with a calm head, adaptable attitude and fast learner with a love for helping others thrive – even in the trickiest moments.

Your day-to-day

• Lead and support a team of Service Support Coordinators managing 150+ weekly referrals for children under 9 with diagnosed disabilities.
• Guide your team to provide warm, accurate, and efficient first contact, ensuring all critical details are captured ahead of key meetings.
• Set the tone for quality and empathy in a high-pressure environment.
• Use your sharp data entry, triaging, and problem-solving skills to support smooth intake processes.
• Collaborate with your fellow Team Leader to foster a unified, respectful team culture.

Why join us?

• Flexibility & Wellbeing – Enjoy hybrid work options, monthly RDOs (12 extra days off per year), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Salary Packaging & Perks – Maximise your take-home pay with up to $15,900 in salary packaging and vehicle packaging options to suit your lifestyle.
• Recognition & Growth – Competitive pay, service rewards, long service leave after 5 years, and tailored professional development opportunities.
• Cultural Inclusion – Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.

Skills and Experience

• Proven Team Leader experience.
• Quick learning ability and a commitment to high personal and team standards.
• Excellent interpersonal and conflict resolution skills with the ability to steer team culture positively.
• Strong administrative, tech and data entry skills – attention to detail is a must!
• Values-driven mindset, aligned with the purpose of supporting vulnerable children and families.
• Not For Profit or intake/triage experience highly regarded.

If you're up for a challenge, love leading through complexity, and want to make a lasting impact, we’d love to hear from you! Apply today!

Not sure if you meet the criteria? Contact Francesca on 0481 097 167 or Iona Summers at [email protected] for a friendly discussion.

The artwork above is by Jasmine Sarin, a proud Kamilaroi and Jerrinja woman from NSW, who grew up on the South Coast in Jerrinja and Yuin country (Nowra) and Dharawal country (Wollongong).

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

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