About Us

True Living was created out of love and compassion for people. It was created to provide the best health care for disabled people. We pride ourselves on putting our client's physical, mental and emotional health at the forefront. Our intimate hands-on approach means we are constantly looking to better the life of those who need our services.

Roles & Responsibilities

• Roster and staff management

Informing OM of recruitment requirements within the home in conjunction with HR/Operations

Report to OM any need for individual team performance.

Collaboration with OM to manage rosters and leave for each home.

Ensuring policies and procedures are being followed within the homes.

Help manage rosters

Provide feedback on casual/PT pool to assist the OM to offer contracts

Ensure all staff are inducted into the homes and are aware of their requirement to complete quality reporting

• Client service delivery

Attending appointments where required

Management of home diary and appointment calendar on gdrive

Assist the OM with inducting new staff into the home

• Budget responsibilities for homes

Management of home cards, fuel expenses, shopping costs, adhoc expenses and client expenditure

Ensuring recipes are filed and available to the OM for end of month reconciliation

• Client and Stakeholder Responsibility

General communication with families and stakeholders within your designated homes

Prepare reports and information for NDIS meetings including individual planning meeting core supports and SIL meetings or reviews!

• Client care responsibilities

Support the OM with RPA reports and ensuring staff are compliant within the home.

Medication management within the home - charts/webster's etc.

Ensure incident reporting is complete and OM is aware

Build positive relationships with key stakeholders including guardians and other service providers.

Liaise with allied health providers and medical providers as needed and ensure all appointments are attended and recommendations are embedded into the home.

Ensuring best practice is being met and all services delivered with quality care.

All client documentation is up to date and emergency folders and profiles completed

• Support the on-call emergency roster

Support the rotating on-call roster

• Systems Supports

Ensuring Gdrive and software systems are being utilised correctly.

Utilisation of Shiftcare

All internal systems managed and accessed correctly.