Job Description

Sales Consultant

Hours: up to 38 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.

The Company:

Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

About this role:

We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in the famous jewellery location of Melbourne.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

Job Requirements

How you’ll contribute:

• Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
• Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
• Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
• Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
• Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
• Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

Job Responsibilities

Qualifications & Experience we Look for:

• 1-2 years of experience across the luxury jewellery sector
• Proven track record in smashing sales targets within a similar retail environment
• You are a bubbly, confident communicator with experience handling phone, video and face to face consultations
• You are tech savvy, able to pick up systems and can troubleshoot to resolve issues smoothly
• You are adaptable, able to learn new systems & processes with ease
• A motivated self-starter, you take initiative on tasks without being told what to do
• A true Team Player, you like to share the knowledge, the wins and take a hands on approach
• Ability to problem-solve unique situations with bespoke solutions
• You have outstanding written and verbal communication skills
• You champion customer centricity
• Demonstrates a positive demeanour even through challenging situations
• Passionate & Creative, you have an eye for styling and a passion for unique jewellery

Job Benefits

Why You'll Love Working Here:

• Referral Scheme – Cash rewards for referring great talent 💰
• Annual Leave – 20 days holiday plus public holidays
• Exclusive Employee Discount %
• Birthday Leave – 1 paid day off on your birthday 🥳
• Perkbox — Enjoy shopping discounts, wellbeing rewards & peer recognition ✨
• Enhanced Leave Policies — Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ 🌏
• Learning & Development – Ongoing opportunities for growth 🌱
• More Exciting Benefits Coming Soon!