
HVAC Service Coordinator
Mint Airconditioning & Refrigeration
Posted 2 days ago
About the role
Mint Airconditioning & Refrigeration is seeking an experienced HVAC Service Coordinator to join our team in Canberra, ACT on a full-time basis. As the HVAC Service Coordinator, you will be responsible for managing and coordinating the company's HVAC service activities, ensuring efficient operations and exceptional customer service.
What you'll be doing
Scheduling and dispatching service technicians to customer sites to perform preventative maintenance, repair and installation tasks
Monitoring service requests and prioritising work to meet customer needs and contractual obligations
Communicating with customers to provide updates on service status and issue resolution
Maintaining detailed records of all service activities, parts used and customer interactions
Coordinating with the logistics team to ensure availability of necessary tools, parts and equipment
Identifying opportunities for process improvements to enhance service delivery
Providing support and guidance to service technicians as needed
Preparing Service reports and Invoicing.
What we're looking for
Minimum 3 years of experience in a similar service coordination role
Knowledge of HVAC systems and components
Excellent customer service and communication skills
Proficient in using service management software and other relevant technologies
Ability to multi-task, prioritise and work well under pressure
Keen attention to detail and a problem-solving mindset
Adaptable to changing priorities and able to work independently or as part of a team
What we offer
At Mint Airconditioning & Refrigeration, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:
Competitive salary and annual performance reviews
Comprehensive training and professional development opportunities
Flexible work arrangements, including the option to work from home
Comprehensive health and wellness program, including gym membership discounts
Team-building activities and social events
About us
Mint Airconditioning & Refrigeration is a leading provider of HVAC services in the Canberra region. Established in 2014, we pride ourselves on our technical expertise, customer-centric approach and commitment to sustainability. Our team of highly skilled technicians and support staff work together to deliver exceptional service and innovative solutions to our clients.
If you are interested in this exciting opportunity, please apply now.
About Mint Airconditioning & Refrigeration
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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