• Student Services and Registrar - SMB Campus
• Full-time, fixed-term appointment until December 2025
• HEW 4 $72,998 p.a. plus up to 17% superannuation

About the role

The Service Officer is responsible for providing quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services including Customer Relationship Management System, e-mail, phone calls and face to face.

You will:

• undertake accurate and efficient data entry of all administrative forms;
• accurately respond to student and staff enquiries;
• ensure all enquiries responded to are accurately recorded and resolved in the Customer Relationship Management System and reflected in Student Management and Information Systems; and
• provide assistance and advice to students with admissions and enrolment enquiries, cashiering, receipt and review of relevant administrative forms.

About you

You will demonstrate knowledge and experience in the provision of customer and administrative services such as drafting correspondence, reports, providing accurate advice and maintaining records, filing systems and databases combined with the ability to prioritise work, provide attention to detail, meet deadlines and deal with confidential information.

You will possess:

• the ability to deliver quality customer service;
• computer literacy skills, including a working knowledge of Microsoft Office;
• the ability to exercise initiative and work effectively, both independently and co- operatively; and an understanding of administrative policies and processes.

About you

You will have the ability to interact and establish working relationships with a diverse range of staff and students, maintaining strict confidentiality. You will have demonstrated problem-solving skills with the ability to provide student advice, research, analyse, interpret and evaluate information.

You will possess:

• demonstrated ability to prioritise tasks, meet deadlines and achieve goals;
• a commitment to deliver quality customer service; and
• ability to maintain efficient and effective record keeping and filing systems.
  
  

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday, 13 July 2025

Applicants are required to submit a suitability statement not to exceed two pages and a resume.

View position description

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

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