About the Company

Join this incredible Melbourne founded company within the Automotive insurance industry with a fantastic and immersive culture!

About the Role

Our client is seeking a Part-time Complaints Officer to join their financial services organisation. This admin-focused role involves managing complaint records, handling email correspondence, and supporting the internal complaints process. Ideal for someone with strong attention to detail and communication skills. 3 days per week, temporary to permanent opportunity with an immediate start!

Duties

You will be responsible for:

• Managing and updating complaint records accurately
• Monitoring and responding to emails in the complaint's inbox
• Sending acknowledgement and follow-up emails using templates
• Gathering and collating information from internal teams and external parties
• Supporting the resolution of complaints by preparing documents and responses
• Attending complaint meetings and tracking action items
• Assisting with regulatory complaint cases (for example, through AFCA)
• Maintaining confidentiality and handling sensitive information with care
• Ensuring compliance with internal policies and procedures
• Providing general administrative support to the complaints team

Skills & Experience

• 2+ years' experience in a customer service / administration role
• Confidence in handling complaints with professionalism and care
• Experience working in a process-driven environment
• Strong emotional intelligence and ability to navigate sensitive situations
• Comfortable working with systems, workflows, and structured processes
• Ability to think critically and problem-solve
• High level of empathy and professionalism when dealing with complaints
• Excellent written communication skills
• Strong attention to detail and accuracy
• Ability to manage competing priorities and work independently
• Familiarity with insurance/financial services or regulatory environments (a plus)

Culture & Benefits

• Supportive, close-knit team environment
• Culture of focus, diligence, and mutual respect
• Ongoing training and support provided
• Regular team lunches and cross-team collaboration
• Temporary to permanent opportunity
• Immediate start available
• Part-time role - 3 days per week (flexible working hours, with option to spread hours over 5 days)
• Great role for someone seeking work-life balance in a professional setting

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013250413BS

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