About the Client:

Our client is a prominent federal government agency, instrumental in delivering services that impact the lives of many Australians. They are known for their inclusive culture and commitment to continuous improvement, making them an employer of choice for those looking to make a difference in the public sector.

About the Role:

As a APS4 Planner, you will provide operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities.

Key Responsibilities:

• Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending

• Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
• High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
• Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level
• Completing administrative and data entry tasks relating to participants
• Contributing to the achievement of key performance indicators, including planning targets

• Key skills required include communication and interpersonal skills

Skills and Experience:

• Strong written communication skills.
• Strong administrative skills
• Excellent interpersonal and organisational skills.
• Having a disability background is highly advantageous
• Attention to detail and ability to work under limited direction.

Eligibility/Other Requirements:

• Work Rights: Only Australian citizens can be considered for this role.
• Pre-employment Check: Reference checks, National Police Check, Worker Screening Checks, and/or Working with Children Check (as required).

For more information about the role please email [email protected]