About Us

Dineamic is a fast-growing ready-meal business that believes in good food and nutrition to help make Australia healthier one meal at a time. We are a passionate team working together to improve the health and wellbeing of Aussies by providing them with delicious, nutritious choices with a balanced approach. We truly believe in sustainability and lowering our impact on the environment, and this is at the forefront of everything we do

About the role

As a member of the Dineamic Customer Service team, you will be responsible for resolving general queries from new and existing customers, via telephone, email and social media. You will develop a solid understanding of our products and an appreciation for the space Dineamic is looking to occupy in the lives of our customers. A focus of your role will be supporting our National Disability Insurance Scheme (NDIS) participants and Home Care Package (HCP) recipients, ensuring patience and empathy is displayed at all times.

As well as dealing with customer queries, you will also utilize your sales acumen to pursue and close leads around prospective customers.

What’s in it for You?

Opportunity to become a key team member during an exciting growth phase

A collaborative environment focusing on delivering leading practice customer service

Provide a key service to vulnerable Australians by working within the NDIS and HCP industries

Opportunity to build relationships and work collaboratively with a wide range of stakeholders

Supportive environment that encourages growth and continuous learning

Employee discount on Dineamic food

Remote working options

Complimentary lunch and coffee when working onsite

What we are looking for?

Your Attributes

Approachable and professional demeanor

Excellent verbal and written communication skills

Ability to work independently or as part of a team

Strong problem-solving skills

Well organized, disciplined, and thorough in approach

Strong attention to detail

Thirst for learning and continuous improvement

Value sustainability, ethical conduct and social responsibility

IT savvy, with an appreciation for e-commerce

Your Experience

Relevant experience in a customer service field

Experience in nutrition is highly regarded, however an appreciation of healthy food is essential

Experience with Customer Relationship Management (CRM) or Contact Centre software e.g. Gorgias and Shopify is highly regarded

Competency in Microsoft Office Suite

Other Details

We would love to have a conversation with anyone who believes in our purpose and has what it takes to be part of the Dineamic Team. Along with your resume, please submit a short cover letter detailing why Dineamic and the role spark your interest and what sets you apart from others.