• Academic Services Division
• This is a full-time continuing position with salary in the range $91,658 - $98,330 (HEW 6), plus a generous super allowance of up to 17%.
• Join our Business Enhancement team to drive innovation and strategically impact student administration by digitising and automating processes within UQ's student systems.
• We are looking for a proactive, people-oriented individual with strong analytical and communication skills, adept at navigating tight timeframes and competing priorities while managing diverse stakeholders.
• Based at our St Lucia campus
  

About This Opportunity

Join the Academic Services Division's Business Enhancement team as a Senior Administration Officer to drive significant improvements in student administration. This role primarily focuses on digitising, automating, and optimising processes within UQ's student function, contributing to enhancements in the Oracle PeopleSoft Student System, Business Process Digitisation program, and Robotics Process Automation tools. Reporting to the Coordinator, Business Enhancement, you'll be instrumental in delivering exceptional student experiences and processing efficiencies across the University.

Key responsibilities will include:

Process Analysis & Enhancement

• Work with stakeholders to analyse existing business procedures, aiming to establish enhanced processes and project requirements.
  

Quality Assurance & Business Readiness

• Lead the development of acceptance criteria and user acceptance testing, effectively describing and progressing resolutions for bugs. This also involves facilitating business readiness activities, including drafting training materials and managing stakeholder communication.
  

Stakeholder Relations & Operational Support

• Develop strong working relationships with business and technical teams across the university, providing production support to staff while enabling self-help. This includes contributing to the ongoing monitoring of policy and procedural compliance.
  

Reporting & Compliance for Improvement

• Monitor and report on the usage and uptake of digitised processes and policy compliance. This role identifies policy shortfalls, contributes to the design of reporting for digitised processes, and helps develop a reporting framework to support evidence-based decision-making.

About You

Essential

• Relevant degree/qualifications with subsequent experience.
• Well-developed skills and knowledge in the use of current technologies.
• Demonstrate a high degree of professional judgement, with the ability to analyse risks and multifunctional impacts to make workable recommendations. Possess strong problem-solving skills and analytical expertise to identify and propose effective solutions.
• Possess (or the ability to rapidly acquire) a thorough knowledge of the University's structure, policies, and procedures. Exhibit excellent verbal and written communication skills, including a demonstrated ability to communicate with clarity and precision.
• Highly developed organisational and planning skills, with exceptional accuracy and attention to detail. Display highly effective interpersonal and negotiation skills to manage stakeholder expectations, build productive working relationships, and deliver outstanding service.

Desirable

• Experience in student administration in a higher education institution or similar environment.
  

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Cheap parking, On campus childcare and Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section
• Resume

For more information about this opportunity, please contact Chris at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Applications close 6 July 2025 at 11.00pm AEST (Job Reference Number - R-52929). Please note that interviews have been tentatively scheduled for 15 July 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.