Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Port Macquarie Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!

Perm Part Time role

Days: Monday - Friday

Hours: 10.00am - 3.00pm (Hours may vary depending on bookings, so must be flexible to change)

May be required to work some Saturdays

$31.99ph + Super

About the Role:

Face to Face customer service

Greeting customers and visitors at reception with a positive, helpful attitude.

Ensuring our customers have the best experience within the Branch

Answering customer inquiries via telephone, email, and in-person.

Provide support to the manager and the running of daily operations

Effectively keeping customers updated on delivery lead times

Undertake repair inspections on vehicles

Explore customer needs and educate on our full scope of services

Issue invoices and raise job authorities as required

Scheduling repair bookings

Source suitable resolutions to customer concerns and follow up customer queries

About You:

Professional communication and presentation skills

Excellent and clear verbal and written communication skills

MUST have a current drivers licence!

Ability to resolve issues and create solutions for customers

Support the Branch manager with administrative tasks

Ability to work in fast paced workplace

Excellent time management and prioritisation skills

Intermediate to Advanced Microsoft Office skills

Benefits:

Supportive and collaborative team environment

Growth and development opportunities

Competitive salary

Reward and Recognition programs

Must have Full Australian Workrights!

Realise your potential and build a great career with O’Brien and Apply today!

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all the criteria but feel like you could make a difference at O’Brien, please get in touch with our team.