Can you take charge, streamline operations, and make our customers so delighted they'll want to name their next pet after you? This isn’t about meetings and red tape; it’s about getting things done and bringing joy to our clients. If you have the skills to navigate through chaos and emerge victorious, we want to hear from you!

We’re a high-flying appliance repair business based in Bunbury, WA. We’ve got a team that hustles hard and works even harder. We’re on a mission to become South West WA’s most trusted appliance repair team by 2027, and we need A-players like you to help get us there.

Our values? They’re the heartbeat of our company. Trust is non-negotiable; we operate with honesty and transparency in all interactions. Total ownership means each team member takes responsibility for their actions, driving our collective success. Respect is essential; we honor diverse perspectives and treat everyone with dignity. Teamwork fuels our achievements, as we collaborate to reach new heights together. Finally, we embrace a growth mindset, viewing challenges as stepping stones for improvement. If these values resonate with you, you’ll fit right in and thrive with us.”

Who We’re After:

You’re not your average admin type - you’re the master of workflow. You know how to keep all the plates spinning, and not a single job slips through your fingers. You’ve got laser focus, killer attention to detail, and you’re the type that makes it all happen without needing someone breathing down your neck. You’re the main point of contact for our customers, and you love turning their frustrations into “wow” moments.

But you’re not here to just sit on your hands. You get stuff done before they ask for it. You know exactly what needs to be done, and when, and you’ve got the initiative to make it all happen smoothly.

The Role:

You’ll own the workflow. That means keeping track of every repair, every update, and every tiny detail in between. Your job is to make sure customers know exactly what’s going on and that our team stays on point. You’re the communication champion -whether it’s handling a customer query or updating a record, you do it right the first time.

What you will bring to the team

Be the go-to for all jobs - if it’s on the task list, you’re already on it.

Knock out quotes & exchange requests the same day - you’re quick like that.

Customers? You get them. You know their pain points, and you know how to help.

Spare parts - whether it's identifying the right part or placing an order, you’ve got it under control.

Keep notes so tight that no one ever has to ask, “What’s happening with this job?”

No whining - when it comes to feedback - you’re giving it, you’re getting it, and the team’s getting better because of it.

Complaints? You handle them like a master and leave customers singing your praises.

Unloading appliances, You’ve got the skills to manage the lifter trolley with ease.

KPIs? You’ll Crush Em

You’re clearing tasks and emails daily - no loose ends.

You’ve mastered scheduling: no overlaps, no idle time.

Customers rave about your service - simple as that.

Accuracy? It’s your middle name.

Communication? You’ve got them covered before they even ask.

What We Offer:

A family run business with a team environment that’s as supportive as it is fast-paced.

The chance to be part of something big - we’re growing, and you’ll be growing with us. Every satisfied customer you help brings us one step closer to our mission

Competitive pay (we love to reward those who crush it).

17.5% leave loading

40hr week with RDO every 5th week

How to Get in the Game:

Think you’ve got what it takes to be our next Ninja? Fantastic! Now it’s time to show us. Apply now by sending your resume and cover letter to [email protected], and let us know why you’re the skilled Ninja we’re searching for.

We want to hear about your experiences, your unique skills, and how you can make a difference in our team. Don’t hold back - this is your opportunity to shine and demonstrate your passion for excellence. We’re excited to see what you bring to the table!