At Brimbank City Council, we believe in a progressive and impactful approach to serving our diverse community.

We're seeking a dynamic individual to join us as a Community Care Service Quality Lead. This role demands a commitment to our vision of creating a values-led and high-performing organization where collaboration and impact drive our every action.

About the role
We're seeking a dynamic and experienced leader to drive quality improvement and governance across a department that delivers services across key life stages. In this strategic role, you'll develop and support high-quality business systems and continuous improvement practices to ensure compliance with legislative and contractual obligations. You will work closely with the leadership team and staff across the department to enhance service outcomes, implement governance frameworks, and foster a strong quality culture that delivers meaningful results for the community.

What we're looking for
We're looking for a confident and capable professional with a strong background in quality systems and service governance. You will have:

• Extensive experience in developing, implementing and monitoring quality and governance systems
• Proven ability to drive continuous improvement and facilitate change in a complex environment
• A strong understanding of community care or human services, with knowledge of relevant legislation and sector standards
• Demonstrated capacity to manage service planning, performance monitoring and compliance
• High-level project management and evaluation skills
• Strong skills in data collection, analysis and reporting
• The ability to lead and support staff and teams through improvement and transformation initiatives

Your profile
You are a motivated leader and collaborative professional with:

• Tertiary qualifications or extensive experience in a relevant field
• Strong interpersonal and negotiation skills, with the ability to influence a wide range of stakeholders
• Excellent written communication skills, including the ability to prepare high-level reports and documentation
• Demonstrated analytical and conceptual thinking, with a solution-focused mindset
• Proven ability to manage risk and support governance practices
• A commitment to person-centred care and improving outcomes for service users
• The ability to work independently, exercise sound judgement, and represent the department with professionalism and confidence

Located in the centre of Melbourne's growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.

Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.

A Position Description for this role is attached. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on 92494000.

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online by clicking on 'Apply' link.

Direct any queries regarding the role to: Erin Clark - Manager Community Care on 0488 087 219 or [email protected]

If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers